Maddox Mossiah
Portland,OR
Overview
8
8
years of professional experience
Work History
Concierge
Propark
01.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Sales Associate
URBN
01.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Theater Technician
Ashland High School
09.2017 - 09.2019
- Did theater technician for three years, started off as props and went to become sound designer during senior year of high school, worked on a couple of private shows non related to the school plays.
Dishwasher/Prep Cook
Standing Stone Brewing Company
07.2018 - 08.2019
Education
High school or equivalent - undefined
Ashland High School
Ashland, OR05.2019
Skills
- Cooking
- Culinary Experience
- Customer service
- Strong work ethic
- Highly adaptable
- Effective problem solving
- Excellent multitasking
- Telephone etiquette
- Interpersonal communications
- Conflict resolution
Timeline
Concierge
Propark
01.2025 - Current
Sales Associate
URBN
01.2023 - 01.2025
Dishwasher/Prep Cook
Standing Stone Brewing Company
07.2018 - 08.2019
Theater Technician
Ashland High School
09.2017 - 09.2019
High school or equivalent - undefined
Ashland High School