Maddux Seagraves
Athens,GA
Summary
With a proven track record at Birchmore Shields Pool & Spa, I streamlined team workflows, enhancing productivity by servicing more pools daily. My adeptness in chemical handling and exceptional customer service skills have significantly improved client satisfaction and loyalty. My technical aptitude and ability to manage high-stress situations stand out, making me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Lead Pool Technician
Birchmore Shields Pool & Spa
06.2020 - Current
- Managed inventory of chemicals, tools, and supplies to ensure availability when needed without excess stock or waste.
- Streamlined workflow processes to increase team productivity, resulting in more pools serviced per day.
- Maintained accurate records of all work performed including invoicing, service reports, client feedback, and follow-up actions as required.
- Assessed the efficiency of existing tools and equipment, recommending upgrades or replacements when necessary to improve overall team performance.
Customer Service Representative
Ace Hardware
06.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Marketing Management
Athens Technical College
Athens, GA07-2024
Skills
- Adaptability
- Communication skills
- Applying constructive criticism into future problem solving
- Ability to multitask
- Time management
Additional Information
References
- Jason Shields, Birchmore Shields Pool and Spa Supervisor
- Phone Number: (706) 540-3159
- Jeff Bray, Ace Hardware Manager
- Phone Number: (706) 614-8421
Timeline
Lead Pool Technician
Birchmore Shields Pool & Spa
06.2020 - Current
Customer Service Representative
Ace Hardware
06.2018 - 01.2020
Associate of Science - Marketing Management
Athens Technical College
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