Hi, I’m
Maddy Davis
Decatur,Georgia
Our responsibility is to do what we can, learn what we can, improve the solutions, and pass them on.
Richard P. Feynman
Summary
Results-oriented manager seeking new challenges. Wearer of many hats. ENFP. Enneagram 7.
I thrive on organizational strategy, team building, and creative problem solving. With my background in swimming, it's no surprise that streamline is my favorite word: I’ve been told I "spoil" staff and clients with my signature degree of quality optimization and expedition. I look forward to exploring more ways to be of use than the usual hire!
Overview
12
years of professional experience
Work History
Atlanta Swim AcademyATLANTA, GA
Assistant Program Manager
10.2021 - Current
Job overview
- Developing and issuing new company policies, operational plans, materials, curriculum, and protocols
- Upholding and upgrading program content
- Analyzing enrollment trends and building/editing classes to meet customer needs
- Interim HR Manager: recruiting, onboarding, counseling, documentation verification, etc
- Instructional design; creation of faculty training materials and online training
- Graphic design; creation of marketing materials
- New hire & ongoing training
- Leadership coaching, nurturing, and improvement
- Quality control of lessons: daily audits of safety, accuracy, time management, effectiveness, and fun
- Teaching lessons and assisting instructors in-water
- Identifying risks and developing mitigation plans
- Managing staff scheduling, time-clocks, attendance
- Administrative assistance: customer service, class scheduling, retail
- Resident stroke technique expert
- Independently coordinating, creating, and presenting mandatory in-house developmental sessions
- Writing daily and weekly staff update emails; building templates for each department
- Employee outreach: spearheading staff events, auditing and attending to morale
- Streamlining general operations and software practices
- Communicating with software providers to add features and improve user experience
- Software: iClass Pro, SubItUp, Google Office, Microsoft Excel, Indeed, CareerPlug, OneTeam360, Trello, Text Request, Fabric, TalentLMS, Tango, Canva, Photoshop
Fantasy Guys LLCAtlanta, GA
Music Manager
10.2014 - 05.2021
Job overview
- Created, managed, and performed in the band Fantasy Guys - 2016 award winner of Creative Loafing's "Best Live Act in Atlanta"
- Monitored success trends and analyzed data to optimize streaming accessibility.
- Liaison to agents, journalists, and record labels. Scheduled calls and meetings. Negotiated contracts.
- Oversaw production of music. Worked with our engineer to record and master tracks.
- Created and managed budgets for travel, equipment, and project expenses.
- Scheduled live performances, negotiated payments and riders.
- Secured venues, lodging, and equipment for tours.
- Networked to help build fanbase and allies.
- Responded to fan mail.
- Designed and distributed merchandise.
- Scheduled photoshoots and promotional events.
- Maintained website. Responded to queries and fan mail.
- Helped obtain Fantasy Guys' LLC.
- Mediated creative conflicts and facilitated effective resolutions to disputes.
- Instilled morale during times of creative blockage. Kept members motivated and on track.
Aurora CoffeeAtlanta, GA
Barista Shift Manager
07.2016 - 03.2020
Job overview
- Designed and hand-painted the main menu.
- Designed and produced merchandise.
- Created promotional materials and built eye-catching displays to increase sales.
- Managed the business Instagram.
- Implemented the sale of reusable metal straws to reduce waste and improve green footprint.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Coached staff on strategies and product knowledge to enhance performance and improve customer relations.
- Received barista certification to dis- and reassemble espresso machine for cleaning and maintenance. Became a master of microfoam pouring and latte art.
- Prepared and served specialty coffee, espresso drinks, blended coffees and teas. Invented and promoted new beverages.
Dynamo Swim CenterAtlanta, GA
Senior Instructor
12.2011 - 01.2016
Job overview
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Managed the adult lesson program.
- Spearheaded the aquatic therapy program.
- Served as a personal trainer for adult athletes and Junior Olympic swimmers.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Hired instructors to fill staff vacancies.
- Trained all new instructors and monitored their improvement.
- Communicated with families regarding program operations and their swimmers' progress to establish trust in our swim program. Assigned homework to parents.
Georgia Aquatic CenterWatkinsville, GA
Aquatics Director
2017 - 2017
Job overview
- Created, established, and promoted an entirely new program curriculum.
- Rebuilt the facility's workforce. Recruited, hired, and onboarded staff.
- Created and administered marketing promotions to attract new customers.
- Trained new staff in company operations and swim instruction.
- Trained existing staff in updated or new procedures.
- Designed and oversaw workforce schedules. Allocated staff's time to optimize lesson scheduling.
- Delegated work to staff, setting priorities and goals.
- Communicated with customers to convey information about events or activities.
- Guided customers through the learn-to-swim program in order to meet their needs.
- Scheduled and taught private lessons to students of all ages and aptitudes.
Crawford Media Services Inc.Atlanta, GA
Ingest Operator
2009 - 2009
Job overview
- Coordinated and monitored program performance, quality and services for NBC.
- Ingested real-time broadcasts from NBC's west coast division to air on EST.
- Clipped ingested broadcasts for ad time.
- Quality checked programming and commercials for any visual or audio glitches.
- Investigated application issues, identified causes and initiated troubleshooting methods for immediate resolution.
- Reviewed each project's technical requirements and completed every milestone on time.
Education
Georgia State UniversityAtlanta
from Psychology And Sociology
Savannah College of Art And DesignSavannah, GA
from Visual Communications
Chamblee Charter High SchoolChamblee, GA
from Magnet Academics
University Overview
- Music Honor Award Recipient 2x
- Jazz Band Percussion Lead
- Symphonic Band Percussion Lead
- Marching Band, Pit Percussion
- Founder and President of Photoshop Club
- Photography Club
Skills
Hard Skills:
- Content Strategies
- Project Management
- Performance Management
- Program Operations
- Creative Problem Solving
- Copywriting and Editing
- Adult Learning Theories
- Instructional Design
- eLearning Platforms
- Leadership Coaching and Development
- Staff Development/Training
- Recruiting and Onboarding
- Organization and Time Management
- Policy and Procedure Improvements
- Performance Standards and Analysis
- Trend Recognition and Analysis
- Customer Needs Assessment
- Strategic Scheduling
Soft Skills:
- Employee Coaching and Mentoring
- Social Perceptiveness
- Intuiting Needs
- Improvisation
- Public Speaking
- Team Leadership
- Interpersonal Communication Skills
- Clear Written Communication Skills
- Administering Feedback
- Relationship Building and Management
Additional Information
Fascinations:
- Snorkeling
- World Travel
- Behavioral Science
- Music
- Tropical Plants
- Sea Turtle Conservation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Program Manager
Atlanta Swim Academy
10.2021 - Current
Barista Shift Manager
Aurora Coffee
07.2016 - 03.2020
Music Manager
Fantasy Guys LLC
10.2014 - 05.2021
Senior Instructor
Dynamo Swim Center
12.2011 - 01.2016
Aquatics Director
Georgia Aquatic Center
2017 - 2017
Ingest Operator
Crawford Media Services Inc.
2009 - 2009
Georgia State University
from Psychology And Sociology
Savannah College of Art And Design
from Visual Communications
Chamblee Charter High School
from Magnet Academics
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