Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
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Maddy Dendy
Open To Work

Maddy Dendy

Amarillo ,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Client Success ManagerClient Success ManagerAccount Manager

Work Type

Full Time

Location Preference

HybridRemote
Location: Carlsbad, CASan Clemente, CAIrvine, CAOceanside, CA
Open to relocation: Yes

Salary Range

$85000/yr - $120000/yr

Important To Me

Career advancementCompany Culture

Summary

Results-driven Account Manager with 7+ years of experience managing strategic accounts, driving product adoption, and increasing expansion revenue. Proven record of exceeding retention targets, leading executive business reviews, and strengthening long-term client partnerships. Skilled in churn mitigation, product adoption strategy, and cross-functional collaboration to improve customer outcomes and revenue performance.

Overview

8
8
years of professional experience

Work History

Senior Client Success Manager

OrderMyGear
07.2025 - Current

Client Success Manager

OrderMyGear
05.2022 - 06.2025
  • Maximize retention of existing users and accounts by building and maintaining strong lasting client relationships.
  • Identify at-risk accounts using health metrics; execute proactive retention playbooks to reduce churn.
  • Conduct Quarterly Business Reviews (QBRs) presenting performance insights, new feature releases, adoption trends, and growth opportunities.
  • Increase product adoption through consultative training and enablement of new features.
  • Partner cross-functionally with Sales, Product, and Support to advocate for customers and improve experience.
  • Analyzed client metrics and KPIs via Salesforce CRM, and Looker reporting to maximize successful client performance.
  • Monitored business forecast and exceeded quarterly revenue goal in 2023, 2024, and Q1-2,&4 of 2025 via continuous client interaction.
  • Recognized as Presidents' Club performer in 2023.

Account Manager

Westamerica Communications
01.2018 - 12.2021
  • Cultivated long-term partnerships by serving as primary contact, providing consultative guidance to clients.
  • Developed targeted marketing strategies for high-profile accounts that increased client engagement.
  • Identified growth opportunities to expand service offerings, increasing overall account value.
  • Created comprehensive direct mail marketing campaigns, both digital and printed, from inception to execution.
  • Collaborated with product managers, pre-press teams, and production staff to ensure timely, high-quality deliverables.

Education

Bachelor of Science - Strategic Communication, Public Relations - Emphasis

Northern Arizona University
Flagstaff, AZ
05-2018

Associate of Arts - Communication Studies

Saddleback Community College
Mission Viejo, CA
05-2015

Skills

  • Churn mitigation
  • Product adoption training
  • Business reviews
  • Salesforce expertise
  • Looker reporting skills
  • Data analysis
  • Technical troubleshooting
  • Critical thinking
  • Cross-functional collaboration
  • Effective communication skills

References

  • Lexie Wallace, Principal Client Success Manager, OrderMyGear, (903) 818-1589, lexiejwallace@gmail.com
  • Connor Matthews, Senior Solutions Engineer, OrderMyGear, (864) 908-0619, connormatthews42@yahoo.com

Timeline

Senior Client Success Manager

OrderMyGear
07.2025 - Current

Client Success Manager

OrderMyGear
05.2022 - 06.2025

Account Manager

Westamerica Communications
01.2018 - 12.2021

Bachelor of Science - Strategic Communication, Public Relations - Emphasis

Northern Arizona University

Associate of Arts - Communication Studies

Saddleback Community College

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Maddy Dendy