Madison McFarland
Sebring,FL
Summary
Dynamic professional with extensive experience at Lincoln Financial, excelling in customer service and installation processes. Proven ability to prioritize tasks and enhance customer satisfaction through effective communication and problem-solving. Skilled in utilizing software for system configuration, ensuring accuracy and quality in documentation while fostering strong stakeholder relationships.
Overview
4
4
years of professional experience
Work History
Senior Installation Processor
Lincoln Financial
Fort Wayne, IN
01.2024 - Current
- Utilize various software and tools to successfully configure internal systems appropriately, based on sold customer products selected during onboarding.
- Ensure proper documentation is received and reviewed for accuracy and quality, while using established guidelines and procedures to successfully configure internal systems.
- Prioritize and organize tasks to efficiently accomplish service goals, and ensure that output documentation is reviewed for accuracy.
- Communicate updates to internal stakeholders on new business installations, while demonstrating flexibility and responsiveness.
- Collaborated closely with team members to provide exceptional customer service, whether face-to-face or through phone conversations, to address questions related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative, Retirement
Lincoln Financial
Fort Wayne, IN
08.2022 - 01.2024
- Responsible for answering on average 60-90 calls per day while providing excellent customer service and applying problem-solving skills to create a positive caller experience.
- Primary point of contact for internal and external policy holders who have questions and/or concerns regarding their retirement plan.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with both internal and external stakeholders by providing personalized assistance and support.
Veterinary/Kennel Tech
Beaumont West Animal Care
03.2021 - 08.2022
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Assist with vaccines, blood work testing, minor cuts and wound clean up, medical bathing, administering medication and keeping surgery areas clean
- Prepare animals for surgery, monitor anesthesia and assist vet with clinical procedures when required.
Customer Service/Cashier
Tractor Supply Company
03.2021 - 02.2022
- Operate cash register following cash handling procedures with exceptional service as set in place by Tractor Supply Company
- Assist customer with item locations and mark prices on Sales floor
- Greeted and acknowledged all customers entering Tractor Supply Company.
Education
Lumberton High School
01.2021
Skills
- Proficient in MS Office and various internal systems enabling effective document creation, data analysis, presentations, and email management
- Strong organizational skills, including the ability to work to stringent deadlines and to prioritize customer queries
- Excellent communication skills, both verbal and written, and creative problem-solving skills
- Proficient in managing multiple tasks and priorities simultaneously
- Excellent communication, networking, facilitation, and negotiation skills
- Follows employer policies and procedures to ensure consistent customer satisfaction
Accomplishments
High Academic Achievement Awards
Timeline
Senior Installation Processor
Lincoln Financial
01.2024 - Current
Customer Service Representative, Retirement
Lincoln Financial
08.2022 - 01.2024
Veterinary/Kennel Tech
Beaumont West Animal Care
03.2021 - 08.2022
Customer Service/Cashier
Tractor Supply Company
03.2021 - 02.2022
Lumberton High School
Similar Profiles
Alexandra PattonAlexandra Patton
Events, Specialist at Lincoln FinancialEvents, Specialist at Lincoln Financial
Casey SkibikCasey Skibik
Digital Design Intern at Lincoln FinancialDigital Design Intern at Lincoln Financial
Jessica DadoJessica Dado
Customer Care Representative at Lincoln FinancialCustomer Care Representative at Lincoln Financial