MADDY SEBASTIAN
Chicago,United States
Summary
Encouraging ASM and analytical problem-solver with talents for team building, leading and motivating, as well as providing world class customer service to our customers.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks
07.2025 - Current
- Managed all aspects of the Coffeehouse for 3-4 months as my manager trainer supported another Coffeehouse.
- Led Partner Development Conversations with each partner and regularly led Playcaller Meetings.
- Created thoughtful and intentional Coffeehouse Action Plans using various Grow Report Metics to drive Customer Experience Survey Results up from 92% to 100%.
- Interviewed, hired, and trained new supervisor.
- Prepared and communicated daily plan to ensure partners felt supported and customers experienced all aspects of Green Apron Service while visiting the Coffeehouse.
- Role modeled Starbucks Mission and Values while working shoulder-to-shoulder with team, creating a culture of collaboration to deliver on Green Apron Service Expectations.
Shift Supervisor
Starbucks
01.2021 - 07.2025
- Deep-rooted commitment to Starbucks Mission & Values
- Led supervisor team to achieve record drive times of 34 seconds
- Brought evening Customer Connection scores up from 19 to 41 within two months after stepping into Supervisor role
- Through peer coaching and leadership, brought weekly drive times down to a 42 second average
- Successfully promoted growth opportunities for multiple partners through conducting meaningful development conversations
- Inspires others to deliver on Starbucks Mission & Values through effective communication and consistent recognition
Executive Manager and Social Media Director
RWRK Records
08.2022 - 09.2024
- Established social media network, connecting various artists to record label and initiating contract signings
- Created social media and marketing strategies to promote artists, shows, and events
- Created and developed merchandise, driving up sales and brand awareness
Education
Political Science (BA) - Minor in Philosophy
Arizona State University
01-2028
Skills
- Leadership
- Written and Verbal Communication
- Inventory Management
- Organizational Strategies
- Customer Service Excellence
- Flexibility to Business Demands
- Food Safety Compliance
- Conflict Resolution
- Time Management
- Scheduling
- Team Building and Leadership
- Budgeting and Cost Control
Timeline
Assistant Store Manager
Starbucks
07.2025 - Current
Executive Manager and Social Media Director
RWRK Records
08.2022 - 09.2024
Shift Supervisor
Starbucks
01.2021 - 07.2025
Political Science (BA) - Minor in Philosophy
Arizona State University