Maddy Ward

The ILC internship was designed to be the primary support for the "First to Fly" program, which provided resources to first-generation college students and other minority student groups, such as students without documentation and former foster care youth.

• Worked besides the Intercultural Learning Center director assisting her organizing campus events.
• Managed social media accounts to boost program visibility, generating increased access to prospective, current, and former students to various resources to navigate their first-generation experience.
• Designed a monthly newsletter to communicate scholarship opportunities and other institutional resources and opportunities to marginalized student groups.
• Provided office assistance by operating the front desk, signing students in and out, answering phones, and contributing to workspace upkeep.

• Peer mentor to fellow first-generation students tasked with coaching, guiding, and assisting students from all background with the shared experience of being the first individual to attend college in their family.
• Built an interpersonal relationship with 10+ students looking for help and encouragement while navigating the unfamiliar experience of college.
• Aided students in building course plans, homework study schedules, contacting professors, researching and applying to scholarships, and answering any questions they might have about their academic experience.
• Weekly one-on-one meetings with several students to check-in and offer support.
• Collaborated with other Sunny Guides to formulate a program that was the most productive and useful to students.

• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
• Provided constructive criticism while maintaining a supportive environment to foster growth in students'' writing abilities.
• Aided students in understanding course material, forming their own concepts, and empowering them to articulate their opinions through writing.
• Promoted active listening skills by asking open-ended questions during tutoring sessions to gauge comprehension levels accurately.
• Assisted students in understanding complex grammatical rules and proper sentence structure for clearer communication.

• Improved student performance by providing personalized coaching and academic support.
• Offered constructive feedback on assignments, helping students hone their critical thinking skills and enhance their overall performance.
• Identified areas of growth for students, devising tailored action plans to improve skills and knowledge gaps.
• Helped students who had gotten off track with their coursework devise plans to remedy the gaps in their work and get back on course.
• Consulted students struggling with time effectiveness or productivity by offering study tips and strategies to practice to maximize their academic potential.

• Provided tutoring, cooking, housekeeping, and transportation to various extracurricular activities.
• Created safe and engaging learning environment for four children, multiple in early homeschool education with various learning styles.
• Ensured child safety through vigilant supervision, but cultivated independence through encouraging exploration of individual interests.
• Developed age-appropriate activities and crafts to engage children.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Implemented problem-solving and de-escalation strategies to address challenges creatively
• Expert in infant care, managing infant needs in balance with the needs of toddlers and elementary age children.
• Received positive feedback from parents for exceptional customer service and dedication to the children's well-being

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Scheduled and coordinated travel arrangements for office staff members.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Edited documents to keep company materials free of grammar errors.
• Utilized office management software to record and track customer information.
• Handled customer complaints with professionalism, finding effective solutions to enhance satisfaction