MADELINE HOEFLER
Akron,OH
Summary
Hardworking friendly professional with a positive attitude and time management skills. Works great in fast-paced restaurant environment. Able to take control of a situation & has impeccable service skills. Strives to meet customers needs & has long-term loyalty! Adaptable and eager to gain new knowledge while accepting the help and criticism that may come with it. Whether it's customer care or management these skill sets are a great necessity to have for any job/career.
Overview
4
4
years of professional experience
Work History
Server/waitress
Bob
Wadsworth , OH
12.2021 - 09.2024
- Welcomed guests upon arrival.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Practiced food handling and safety procedures.
- Helped in food preparation for customer dining.
- Ensured timely delivery of food.
- Verified and adjusted plated meals before delivering to tables.
- Assisted in seating guests and cashing out customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Assistant Manager
Freddys Frozen Custard And Steakburger
Canton, OH
06.2020 - 12.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Placed orders for necessary merchandise and products.
- Educated colleagues about various workstations.
- Utilized headset for efficient communication with colleagues and clients.
- Ensured smooth restaurant operations through effective multitasking.
- Managed customer complaints ensuring satisfaction with final outcomes.
- Mediated employee disputes.
- Received training as needed.
- Executed cash-handling procedures including change pickups.
- Maintained and updated database entries.
- Welcomed patrons.
- Managed various stations providing high-quality customer experience.
- Ensured timely opening of store.
- Accommodated additional shifts to meet demand.
- Handled all store operations solo when faced with staffing shortages.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Education
Cosmetology License - BARBICIDE Certification & OSHA Education
Barberton High School
Barberton05-2011
Some College (No Degree) - Nursing
Stark State College
Canton, OHSome College (No Degree) - Massotherapy, Medical Degree
National Institute Of Massotherapy
Coventry, OhioSome College (No Degree) - Business
Herzing University
Akron, OHmbSkills
- Table resetting
- Food inspection
- Order delivery practices
- Hostess support
- Able to carry multiple items
- Friendly
- Can hold conversation
- Multitasking
- Can jump in wherever needed
- Familiar with data entry and paperwork
- Placing orders for supplies
- Enjoy doing research
- Quick learner
- Hands on
- Confidence
- Detailed- Oriented
- Ambitious
- Adaptability
- Empathetic Listening
- Able to separate work from home
- Helpful
- Organization
- On Job experience
- Responsible
- Computer & Technical Skills
- Customer service skills
- Leadership Skills
- Experience
- Suggestive Selling
- Hospitality service expertise
- Food safety practices
- Effective customer upselling
- Strong Work Ethic
- POS operation
- Professional Appearance
- Passionate about learning
- Problem Solving
Timeline
Server/waitress
Bob
12.2021 - 09.2024
Assistant Manager
Freddys Frozen Custard And Steakburger
06.2020 - 12.2021
Cosmetology License - BARBICIDE Certification & OSHA Education
Barberton High School
Some College (No Degree) - Nursing
Stark State College
Some College (No Degree) - Massotherapy, Medical Degree
National Institute Of Massotherapy
Some College (No Degree) - Business
Herzing University
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