Hi, I’m
MADELINE HOEFLER
Akron,OH
Summary
Hardworking friendly professional with a positive attitude and time management skills. Works great in fast-paced restaurant environment. Able to take control of a situation & has impeccable service skills. Strives to meet customers needs & has long-term loyalty! Adaptable and eager to gain new knowledge while accepting the help and criticism that may come with it. Whether it's customer care or management these skill sets are a great necessity to have for any job/career.
Overview
4
years of professional experience
Work History
Bob Wadsworth , OH
Server/waitress
12.2021 - 09.2024
Job overview
- Welcomed guests upon arrival.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Practiced food handling and safety procedures.
- Helped in food preparation for customer dining.
- Ensured timely delivery of food.
- Verified and adjusted plated meals before delivering to tables.
- Assisted in seating guests and cashing out customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Freddys Frozen Custard And SteakburgerCanton, OH
Assistant Manager
06.2020 - 12.2021
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Placed orders for necessary merchandise and products.
- Educated colleagues about various workstations.
- Utilized headset for efficient communication with colleagues and clients.
- Ensured smooth restaurant operations through effective multitasking.
- Managed customer complaints ensuring satisfaction with final outcomes.
- Mediated employee disputes.
- Received training as needed.
- Executed cash-handling procedures including change pickups.
- Maintained and updated database entries.
- Welcomed patrons.
- Managed various stations providing high-quality customer experience.
- Ensured timely opening of store.
- Accommodated additional shifts to meet demand.
- Handled all store operations solo when faced with staffing shortages.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Education
Barberton High School Barberton
Cosmetology License from BARBICIDE Certification & OSHA Education
05-2011
Stark State CollegeCanton, OH
Some College (No Degree) from Nursing
National Institute Of Massotherapy Coventry, Ohio
Some College (No Degree) from Massotherapy, Medical Degree
Herzing University Akron, OHmb
Some College (No Degree) from Business
Skills
- Table resetting
- Food inspection
- Order delivery practices
- Hostess support
- Able to carry multiple items
- Friendly
- Can hold conversation
- Multitasking
- Can jump in wherever needed
- Familiar with data entry and paperwork
- Placing orders for supplies
- Enjoy doing research
- Quick learner
- Hands on
- Confidence
- Detailed- Oriented
- Ambitious
- Adaptability
- Empathetic Listening
- Able to separate work from home
- Helpful
- Organization
- On Job experience
- Responsible
- Computer & Technical Skills
- Customer service skills
- Leadership Skills
- Experience
- Suggestive Selling
- Hospitality service expertise
- Food safety practices
- Effective customer upselling
- Strong Work Ethic
- POS operation
- Professional Appearance
- Passionate about learning
- Problem Solving
Timeline
Server/waitress
Bob
12.2021 - 09.2024
Assistant Manager
Freddys Frozen Custard And Steakburger
06.2020 - 12.2021
Barberton High School
Cosmetology License from BARBICIDE Certification & OSHA Education
Stark State College
Some College (No Degree) from Nursing
National Institute Of Massotherapy
Some College (No Degree) from Massotherapy, Medical Degree
Herzing University
Some College (No Degree) from Business
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