Madeara Gibbons
Carver,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Fufillment Expert
Target
Eden Prairie, MN
11.2024 - Current
- Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
- Monitored warehouse operations and ensured compliance with safety regulations.
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Limited damage to products and orders by using care when choosing items.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
Operations Associate
Kohl's
Chaska, MN
11.2020 - 05.2025
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained customer service desk to provide positive first impression.
- Broke down boxes for garbage and recycling.
- Maintained positive working relationship with fellow staff and management.
- Identified internal problems and recommended solutions to upper management.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
- Collaborated with other departments to coordinate activities related to operations management.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Assisted with the development of new processes and procedures to improve efficiency.
Operations Manager
Kohls Corp
Chaska, MN
05.2023 - 12.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Presented performance and productivity reports to supervisors.
- Tracked and replenished inventory to maintain par levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Chaska High School
Chaska06-2021
Skills
- Shipping Procedures
- Continuous Improvement
- Safety Procedures
- Process Improvements
- Operations Management
- Operational Reporting
- Verbal and Written Communication
- Procedure Development
- Freight Handling
- Standard Operating Procedures
- Process Enhancements and Revisions
- Team Support
- Relationship Building
- Workload Prioritization
- Customer Service
- Project Management
- Operational Efficiency
- Customer service
- Inventory management
- Employee training
- Time management
- Effective communication
- Collaboration skills
- Product merchandising
- Cash handling accuracy
- Shelf recovery
- Cash register operation
- Returns and exchanges
- Transaction processing
- Backroom organization
- Stocking and receiving
- Product knowledge
- Phone etiquette
- Price tagging
- Discount application
- Flexible schedule
- Truck unloading
- Money handling
- Friendly and outgoing
- Cash drawer balancing
- Point of sale operation
- Loyalty promotion
Accomplishments
- I have worked myself to higher positions within my 4 year job taking on leadership roles and learning new ways to improve and guide others to succeed.
Languages
English
Native/ Bilingual
American Sign Language
Limited
References
References available upon request.
Timeline
Fufillment Expert
Target
11.2024 - Current
Operations Manager
Kohls Corp
05.2023 - 12.2024
Operations Associate
Kohl's
11.2020 - 05.2025
High School Diploma -
Chaska High School
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