Madeena Foletta
South Lake Tahoe,CA
Summary
Driven manager with a proven track record at Hyman Companies, excelling in team leadership and customer service. Mastered complex problem-solving and time management. Enhancing customer satisfaction and team performance. In both operational efficiency and service delivery. As well as a Dedicated professional with a history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Manager
Hyman Companies
03.2023 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Manage the Boutique and employees
- Order Merchandise and Special Orders
- Provide excellent customer experience and service
- Sales
- Receive Shipments, Process, Tag and Display jewelry pieces
- Manage emails and corporate employees needs
- Display jewelry in cases / Merchandising
- Clean jewelry cases and Boutique
- Keep inventory on all back stock merchandise
- Keep records of Boutique sales and other important information
- Maintain a cash drawer, balance and deposits
- Make Bank deposits and keep records
- Payroll
- Scheduling
Office Assistant
Lake Tahoe Accommodations
03.2022 - 01.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Open office in the morning
- Receptionist, Check-in and check-out guests
- Provide excellent customer service
- Daily work orders
- Worked with Maintenance on property needs
- Property Management Assistance
- Worked with the property Owners
- Worked with Vendors
- Worked with the Reservations office regarding guests needs
- Created Check-in packets
- Gathered linens and supplies for Fall Deep Cleans
- Assisted Housekeepers
- Prepared and organized housekeeping supplies
- Property inspections
Administrative Office Assistant
City of Modesto - Parks and Recreation
06.2018 - 09.2020
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Create, file, data entry and other information, such as paid invoices, daily logs. As well as work orders.
- Use computers for various applications, such as database management or word processing.
- Monitor electrical daily activity logs. Standby for streetlights connection and traffic requests.
- Search files, databases or reference materials to obtain needed information.
- Assist with phones
- Assisting in Meetings with a third-party service and meeting minutes
- Assist Management with special research assignments, data entry, creating computer files or documents as needed
Education
General Education - Diploma
Argus Hugh School / Ceres High School
Ceres, CA06.2019
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Front Desk Receptionist
- Front Office
- Customer Service
- Sales
- Property Management
- Administrative Assistant
- Clerical Experience
- Marketing
- Data Entry
- Computer Skills
- Accounts Receivable
- Payroll
- Management
- Event Planning
Timeline
Manager
Hyman Companies
03.2023 - 06.2024
Office Assistant
Lake Tahoe Accommodations
03.2022 - 01.2023
Administrative Office Assistant
City of Modesto - Parks and Recreation
06.2018 - 09.2020
General Education - Diploma
Argus Hugh School / Ceres High School