Madeiline Ciresi
VIPKid
Brecksville,OH
2
Languages
1
Certification
19
years of professional experience
Customer-focused and empathetic professional with extensive experience in food service, hospitality, and education. Dedicated to fostering a welcoming environment and contributing strong interpersonal skills, efficient multitasking, and a positive attitude to Panera Bread’s mission of warmth and belonging.
Work History
Home-Based Online English Teacher
7 Years 3 Months- Provided engaging language instruction tailored to non-native speakers of all ages, focusing on maintaining appropriate class pacing and fostering cultural awareness.
- Implemented flexible communication techniques to establish rapport and promote an inclusive learning atmosphere.
Online & Classroom English Educator
10 Years 2 Months- Managed schedules, developed lesson plans, conducted progress assessments, and maintained clear, supportive communication lines with students and families across multiple prominent educational platforms (iTutorGroup, Acadsoc, 51Talk, RareJob, and school networks).
Customer Service / Sales Associate
- Cultivated positive customer relationships by greeting clients warmly and recommending tailored solutions to meet specific shipping and business objectives.
- Maintained friendly and efficient checkout process while meticulously recording customer data in database.
Customer Service Representative
3 Months- Managed high-volume inbound phone interactions, efficiently addressing inquiries and troubleshooting service issues to enhance customer satisfaction.
- Resolved complex billing and product complaints, processing accurate adjustments, refunds, or exchanges to ensure customer retention.
Cashier & Marketing Representative
1 Year 7 Months- Maintained a fast and efficient pace of service, particularly during peak hours.
- Took customer orders and accurately entered selections into the restaurant’s computer system.
- Assembled and prepared customer orders on trays or in bags according to order type.
- Processed and coordinated large orders for special events.
- Hosted and supported events, ensuring a positive customer experience.
Education
Bachelor of Science - Secondary Education, Major in English
Skills
Customer Service & Relations
Point of Sale (POS) Systems
Active Listening & Communication
Team Collaboration & Multitasking
Conflict Resolution & Empathy
Fast-Paced Operations
Cultural sensitivity
Certification
Teaching English as a Foreign Language (TEFL)
TESOL-VIPKid Foundational
TESOL-VIPKid-Advanced
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Home-Based Online English Teacher
VIPKid
06.2019 - CurrentRead More
Customer Service / Sales Associate
The UPS Store
05.2019 - 05.2019Read More
Customer Service Representative
Sutherland Global Services
12.2010 - 03.2011Read More
Online & Classroom English Educator
Various Institutions
06.2009 - 08.2019Read More
Cashier & Marketing Representative
Clark Mac Enterprises, Inc.
10.2007 - 05.2009Read More
Saint Anthony College of Technology
Bachelor of Science from Secondary Education, Major in English
Read More