Madeira McQueen
Seattle,WA
Summary
Dynamic Program Manager with a proven track record at Reading Partners, excelling in team leadership and stakeholder management. Spearheaded professional development initiatives, enhanced team performance, and achieved over 100% growth in class sizes while overseeing the Tenderloin Technology Lab Education Program at St. Anthony Foundation. Proficient in Salesforce, and adept at cross-collaboration, implementing technical solutions, and driving impactful results through strategic data analysis and effective training.
Overview
7
7
years of professional experience
Work History
Program Manager
Reading Partners
Seattle, WA
10.2024 - Current
- Managed a portfolio of four schools across two public school districts in Seattle, WA.
- Oversaw daily operations of a team of seven AmeriCorps members, ensuring effective program execution.
- Led professional development trainings, and conducted performance reviews for individual and team growth.
- Established goals and provided coaching to enhance team performance.
- Facilitated program implementation, data analysis using Salesforce, and relationship building with school partners.
- Tracked and analyzed school and student data using Salesforce to inform strategic decisions; executed proactive action plans based on data insights to improve outcomes.
IT Support Technician
Reading Partners
11.2023 - 10.2024
- Managed account systems including Okta, GSuite, Zoom, Kandji, and Zendesk while providing tech support for staff.
- Created and maintained comprehensive technical documentation to enhance user understanding.
- Conducted new hire onboarding orientations focused on technology and systems setup.
- Launched Zendesk ticketing system, replacing Jira to improve issue tracking.
- Collaborated across departments to customize Zendesk pages and enhance workflow efficiency.
- Developed asynchronous Zendesk training videos via Loom for approximately 500 staff, supplemented by live sessions.
- Fostered strong relationships with staff across all 11 RP regions through exceptional tech support and service.
Project Manager
General Assembly
08.2023 - 11.2023
- Collaborated with over 15 engineers, designers, and analysts on The Opportunity Project in partnership with the U.S. Census Bureau and the Consumer Financial Protection Bureau.
- Developed a credit card comparison tool to educate consumers about optimal credit card choices.
- Managed team priorities and tasks while providing regular updates to stakeholders.
- Facilitated weekly stand-ups, documenting progress and outlining next steps.
- Incorporated feedback from demo presentations to enhance final presentation for approximately 60 participants.
Elementary School Teacher
Seattle Public Schools District
Seattle, WA
09.2020 - 06.2022
- Delivered engaging kindergarten and third-grade instruction through remote and in-person formats.
- Designed and implemented Google Slide and MS PowerPoint lessons for grade-level teams.
- Trained families and colleagues on online learning platforms including Seesaw, Learning A-Z, and IXL.
- Served as Math Lead for Kindergarten team, facilitating Professional Development Math Data Days in collaboration with Math Intervention Team, Principal, and Assistant Principal to enhance math instruction.
- Adapted to ongoing changes throughout the pandemic to deliver engaging curriculum, while differentiating lessons based on student data and feedback throughout the school years
Assistant Manager of Learning and Outreach
St. Anthony Foundation, Tenderloin Technology Lab
San Francisco, CA
02.2018 - 03.2019
- Managed education program delivering computer and smartphone classes to underserved communities.
- Supervised and trained Jesuit Volunteer Corp intern acting as instructional coordinator for 12 months.
- Planned annual holiday party with over 100 guests and 20 volunteers, coordinating across multiple departments.
- Established new community partnerships with Downtown Streets Team and SF Department of Technology.
- Analyzed client and volunteer data using Salesforce to enhance program effectiveness.
- Designed and adapted lessons and workshops based on student feedback and needs.
- Increased class sizes from four students to 15, achieving over 100% growth.
Education
Certificate - Software Engineering Full-Stack Coding Bootcamp
General Assembly
01-2023
Master of Arts - Elementary Education
University of Washington
Seattle, WA06-2020
Bachelor of Arts - Sociology
University of San Francisco
San Francisco, CA06-2016
Skills
Soft
- Program management
- Team leadership
- Stakeholder management
- Training and facilitation
- Cross-collaboration
Technical
- Google Workspace
- MS Word/Excel/PPT
- Salesforce
- Zendesk
- Trello
Timeline
Program Manager
Reading Partners
10.2024 - Current
IT Support Technician
Reading Partners
11.2023 - 10.2024
Project Manager
General Assembly
08.2023 - 11.2023
Elementary School Teacher
Seattle Public Schools District
09.2020 - 06.2022
Assistant Manager of Learning and Outreach
St. Anthony Foundation, Tenderloin Technology Lab
02.2018 - 03.2019
Certificate - Software Engineering Full-Stack Coding Bootcamp
General Assembly
Master of Arts - Elementary Education
University of Washington
Bachelor of Arts - Sociology
University of San Francisco
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