Madelaine Frye
Seattle
Summary
Dynamic General Manager with over seven years of experience in operational management and staff training. Proven ability to lead cross-functional teams, optimize operations, prioritized general safety and enhance service delivery.
Positive work culture professional with a robust background in operational management and environmental awareness. Expertise in project management and staff training has consistently improved operational efficiency and client experiences, as well as employee satisfaction and overall team bonding.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
General Manager
Seattle Dive Tours
Seattle
06.2018 - 08.2025
- Led team meetings to foster cross-department collaboration and improve communication among staff.
- Monitored financial performance to ensure alignment with budgetary goals and organizational objectives.
- Established risk management protocols to maintain compliance with safety regulations and industry standards.
- Facilitated staff training programs that improved service delivery and enhanced employee skills.
- Evaluated customer feedback to refine tour packages and enhance overall guest satisfaction.
- Conducted performance metrics assessments to identify areas for operational improvement.
- Orchestrated marketing campaigns that successfully promoted dive tours and increased market visibility.
- Streamlined scheduling processes that improved staff allocation and reduced operational delays.
- Resolved operational challenges through effective problem-solving strategies and team involvement.
- Enhanced onboarding processes for new employees to ensure seamless integration into the team.
- Implemented inventory control measures that minimized waste and ensured resource availability.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
PADI Dive Instructor
Seattle Dive Tours
Seattle
02.2021 - 08.2025
- Delivered comprehensive training sessions to novice divers, enhancing their skills and confidence underwater.
- Monitored dive site conditions to determine suitability for planned activities, prioritizing diver safety.
- Established strong rapport with clients, fostering loyalty through exceptional service and personalized attention.
PADI Dive Master
Seattle Dive Tours
Seattle
09.2018 - 02.2021
- Assisted in planning and executing dive tours to ensure memorable experiences for customers.
- Led pre-dive briefings to ensure all participants understood safety protocols and dive objectives.
- Conducted equipment checks and ensured all gear was in optimal condition for dives.
- Implemented environmental conservation initiatives to promote sustainable diving practices.
- Coordinated logistics for dive trips, including transportation and site selection based on conditions.
Animal Care Technician
Seattle Aquarium
Seattle
03.2021 - 05.2022
- Assisted in daily feeding routines for a variety of marine species to ensure optimal nutrition.
- Conducted routine health checks on animals to monitor well-being and identify any medical concerns.
- Maintained cleanliness of animal habitats to promote a healthy environment and prevent disease.
- Educated visitors about animal care and conservation efforts during public encounters.
- Implemented behavioral enrichment activities to stimulate natural behaviors in marine animals.
- Documented animal behavior patterns to support research and improve care strategies.
- Supported veterinary staff during medical procedures and treatments for injured or ill animals.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Prepared food items for various species according to established guidelines and diets.
Education
Bachelor of Science - Marine Biology
San Diego State University
San Diego, CA05-2016
Skills
- Team leadership
- Operational management
- Staff training
- Environmental awareness
- Project management
- Collaboration
- Cross-functional team leadership
Certification
PADI IDC Staff Instructor #429522
Timeline
Animal Care Technician
Seattle Aquarium
03.2021 - 05.2022
PADI Dive Instructor
Seattle Dive Tours
02.2021 - 08.2025
PADI Dive Master
Seattle Dive Tours
09.2018 - 02.2021
General Manager
Seattle Dive Tours
06.2018 - 08.2025
Bachelor of Science - Marine Biology
San Diego State University