Madelaine Hansen
Mequon,WI
Overview
3
3
years of professional experience
Work History
Assistant Manager
Cousins Subs
Thiensville, WI
08.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations, including assigning duties and shift changes.
- Maintained up-to-date knowledge of company products and services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Pharmacy Technician
Walgreens
Thiensville, WI
12.2022 - 05.2023
- Organized and maintained prescription filings to ensure accurate and timely access to patient medications.
- Answered telephones to respond to questions or requests.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Cashier
Piggly Wiggly Supermarket
Mequon, WI
06.2022 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Homestead Highschool
Mequon, WI06-2024
Skills
- Project management
- Team leadership
- Critical thinking
- Organizational skills
- Budget assistance
- Customer rapport
Timeline
Assistant Manager
Cousins Subs
08.2023 - Current
Pharmacy Technician
Walgreens
12.2022 - 05.2023
Cashier
Piggly Wiggly Supermarket
06.2022 - 12.2022
High School Diploma -
Homestead Highschool
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