Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MADELAINE KNIGHT

Miami

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

PF Changs Restaurant
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Assistant General Manager

Red Robin Gourmet Burgers & Brews
08.2023 - Current
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Manager

Insomnia Cookies #168
07.2021 - 07.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Manager-in-Training (MIT)

Insomnia Cookies #168
07.2020 - 06.2021
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.

Shift Lead

Insomnia Cookies #168
09.2019 - 07.2020
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Team Leader

Jack in the Box
06.2017 - 08.2019
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Diploma -

Pullman High School
Pullman, WA
06.2018

Skills

  • Multitasking
  • Team-building
  • Organizational skills
  • Problem solving
  • Customer service/guest recovery
  • Sales and cash handling
  • Staff training
  • Expediting food and kitchen communication
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Certification

  • ServSafe April 2018 – October 2028
  • Washington State Food Handler’s Permit September 2018 – September 2020

Timeline

Server

PF Changs Restaurant
05.2025 - Current

Assistant General Manager

Red Robin Gourmet Burgers & Brews
08.2023 - Current

Manager

Insomnia Cookies #168
07.2021 - 07.2023

Manager-in-Training (MIT)

Insomnia Cookies #168
07.2020 - 06.2021

Shift Lead

Insomnia Cookies #168
09.2019 - 07.2020

Team Leader

Jack in the Box
06.2017 - 08.2019

Diploma -

Pullman High School

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