Madelaine McNish
Springfield,MO
Summary
Customer Experience Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Service Advisor
Reliable Cars
02.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Receptionist
Reliable Cars
10.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Receptionist
Galloway Veterinary Hospital
06.2021 - 10.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Panera Bread
07.2020 - 06.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
James Madison High School
Norcross, GA12.2020
Skills
- Attention to Detail
- Product Training
- Team Collaboration
- Excellent Communication
- Creative Solutions
- Employee Relationships
- Telephone Reception
References
Rachel Rosas
Reliable Cars
HR Department
417-300-9692
Joe Ivory
Reliable Cars
Shop Foreman
417-827-1632
Pam Doerksen
Buhler School
620-931-5515
Teresa Hart
Smoke Shop Manager
417-294-1418
Timeline
Service Advisor
Reliable Cars
02.2022 - Current
Receptionist
Reliable Cars
10.2021 - 02.2022
Receptionist
Galloway Veterinary Hospital
06.2021 - 10.2021
Cashier
Panera Bread
07.2020 - 06.2021
High School Diploma -
James Madison High School
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