Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Languages
Countries lived in
Timeline
Generic

William Birkholm

El Paso,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Lynge Kro
06.2021 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

VIP Lounge Server

Lyngby Bold Klub
05.2022 - 05.2023
  • Enhanced customer satisfaction by providing attentive and personalized service in the VIP lounge.
  • Increased repeat business by establishing rapport with guests and anticipating their needs.
  • Maintained a clean and welcoming environment for guests, ensuring top-notch presentation of the VIP lounge.
  • Effectively managed guest reservations, ensuring timely seating and efficient turnover of tables.
  • Collaborated with kitchen staff to ensure prompt delivery of orders and special requests.
  • Maintained up-to-date knowledge of current promotions, events, and offerings to inform guests accurately.
  • Supported successful events by working closely with event coordinators and catering teams as needed.
  • Performed accurate cash handling procedures, balancing daily transactions at the end of each shift.
  • Demonstrated flexibility in adapting to various roles within the team as necessary during peak periods or absences.
  • Streamlined beverage service processes by organizing glassware displays according to type.
  • Enhanced overall guest experience through consistent attention to detail while setting up table settings.
  • Supported colleagues during busy shifts, demonstrating strong teamwork skills.
  • Anticipated guest needs and provided proactive service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Served meals to customers according to established guidelines.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Drive In movie theater

Lynge Drive In Bio
08.2019 - 08.2020
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Maintained up-to-date knowledge on current movies, release dates, ratings, and other relevant information to assist customers in making informed decisions about their entertainment options.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Helped establish a positive work culture among team members by fostering open communication and collaboration across all departments within the theater.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Worked with other staff members for smooth theater operations.
  • Performed routine inspections of theater to identify safety hazards.
  • Prepared reports on daily activities and sales to provide management with relevant information.

Education

Xiamen International School
Xiamen, China

High School Diploma -

Hillerød Handelsgymnasium - U/NORD
Hillerød, DK
06.2024

Skills

  • Order Taking
  • Cleanliness
  • Customer Service
  • Order Management
  • Dining area maintenance
  • Menu Recommendations
  • Fine Dining
  • Food presentation
  • Service Quality

Hobbies

Golf

Soccer

Additional Information

Lived in Xiamen, China from 2012 - 2017. Attended International school in these years,

Language spoken at this school: English and Chinese.


Languages

English
Native or Bilingual
Danish
Native or Bilingual
Norwegian
Native or Bilingual
German
Professional Working
Chinese (Mandarin)
Limited Working

Countries lived in

Denmark, Copenhagen 2005 - 2012

China, Xiamen 2012 - 2017

Denmark, Copenhagen 2017 - 2023

USA, El Paso 2023 -

Timeline

VIP Lounge Server

Lyngby Bold Klub
05.2022 - 05.2023

Restaurant Waiter

Lynge Kro
06.2021 - 06.2023

Drive In movie theater

Lynge Drive In Bio
08.2019 - 08.2020

Xiamen International School

High School Diploma -

Hillerød Handelsgymnasium - U/NORD

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William Birkholm