Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Arnzen

Lawrence,KS

Summary

Ambitious Administrative Assistant with excellent work ethic, positive demeanor, and effective communication skills. Polished Professional. Organized and dedicated with eight years of hands-on experience in administrative roles.

Overview

7
7
years of professional experience

Work History

Receptionist/Patient Care Coordinator

Johnson County Dermatology
Olathe, KS
09.2023 - 02.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Receptionist/Brand Associate

TRUE Test
Cape Girardeau, MO
11.2022 - 08.2023
  • Welcomed patients and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Created attractive visual displays for new products and current promotions.
  • Increased sales by attending local events and educating customers on offered services.
  • Collaborated with regional manager and corporate regarding new and innovative ways to market brand.

Administrative Assistant

Kansas City Ballet
Kansas City, MO
08.2019 - 06.2021
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Scheduled appointments, meetings and events for management staff.
  • Prepared invoices and drafted memos for executives.
  • Customized seating and pricing configurations within computer ticket system for events in coordination with promoter.

Office Assistant/Liaison

University of Kansas Department of Dance
Lawrence, KS
07.2017 - 07.2019
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Conducted office inventory checks and requested restock of supplies.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Improved outreach with strong community relations and positive connects with teachers.
  • Evaluated long-term data to identify and report on important trends.
  • Connected students and families with relevant resources at school and within community.
  • Assisted students navigate school requirements and integrate into the system.
  • Served as key Liaison for Guest Artist Residencies.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Education

Bachelor of Fine Arts - Dance

University of Kansas
Lawrence, KS
05.2019

Skills

  • Customer Engagement
  • Event Coordination
  • Project Management
  • Office Administration

Timeline

Receptionist/Patient Care Coordinator

Johnson County Dermatology
09.2023 - 02.2024

Receptionist/Brand Associate

TRUE Test
11.2022 - 08.2023

Administrative Assistant

Kansas City Ballet
08.2019 - 06.2021

Office Assistant/Liaison

University of Kansas Department of Dance
07.2017 - 07.2019

Bachelor of Fine Arts - Dance

University of Kansas

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Madeleine Arnzen