Madeleine Brown
Des Moines
Summary
Highly organized and detail-oriented professional with a proven track record in customer service, documentation management, and operational efficiency. Skilled in managing schedules, preparing detailed reports, and maintaining accurate records in fast-paced, high-volume environments. Adept at building rapport with customers and delivering exceptional service while handling transactions with precision. Proficient in project management principles, business processes, and customer service best practices. Eager to leverage a strong foundation in customer support and operational excellence to contribute to organizational success in a new role.
Overview
8
8
years of professional experience
Work History
Folk Art Coordinator
Vesterheim Norwegian-American Museum
05.2023 - Current
- Collaborated with the Folk Art Education Administrative Assistant to manage class and event registrations for digital and outreach programs.
- Served as the staff liaison for Vesterheim Folk Art School’s digital and outreach programs.
- Coordinated with a variety of artists to plan and schedule classes aligned with the museum's mission and collection.
- Hosted online and in-person classes, welcoming students, introducing instructors, facilitating discussions, and managing technical aspects.
- Scheduled meetings and conducted follow-up calls with instructors to ensure seamless class execution.
- Maintained and updated spreadsheets and databases to track, analyze, and report on class performance.
Folk Art Intern
Vesterheim Norwegian-American Museum
09.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Enabled more organized inventory system by cataloging company assets.
Office Assistant
Luther College ResLife Office
10.2021 - 02.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
Shift Lead
Caribou Coffee
06.2021 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
District Manager
Classic Tan
10.2019 - 07.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Processed payroll adjustments, vacations, and holidays.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased sales performance with effective merchandising displays and promotions.
- Maintained working knowledge of company products, services and promotions.
Manager
Classic Tan
09.2017 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Tanning Consultant
Classic Tan
10.2016 - 09.2017
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Exceeded monthly tanning product and membership sale quotas.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
Education
Bachelor of Arts - Nordic Studies
Luther College
Decorah, IA05-2023
Skills
- Customer Support
- Verbal and Written Communication
- Building Rapport
- Multitasking
- Dispute Handling and Guest Relations
- Typing Speed and Accuracy
- Planning and Scheduling
- Data Entry
- Microsoft Office
- Experience in Sales and Retail
- JavaScript and Python Coding
Languages
English
Native or Bilingual
Norwegian
Full Professional
Interests
- Volunteer Work
- Creative Writing
- Coding and Programming
- Communication and Networking
- Participating in fundraising events
- Strategy Games
- Personal Development and Self-Improvement
Timeline
Folk Art Coordinator
Vesterheim Norwegian-American Museum
05.2023 - Current
Folk Art Intern
Vesterheim Norwegian-American Museum
09.2022 - 05.2023
Office Assistant
Luther College ResLife Office
10.2021 - 02.2023
Shift Lead
Caribou Coffee
06.2021 - 01.2023
District Manager
Classic Tan
10.2019 - 07.2021
Manager
Classic Tan
09.2017 - 10.2019
Tanning Consultant
Classic Tan
10.2016 - 09.2017
Bachelor of Arts - Nordic Studies
Luther College
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