Madeleine Copenhaver
Glade Spring,VA
Overview
7
7
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvement
12.2022 - Current
- Monitor, direct and prioritize store front-end activities in a fast-paced high volume retail environment.
- Serves as MOD as needed.
- Submit reports to senior management to aid in business decision-making and planning.
- Supervise department of 40 full and part-time customer service professionals, consistently exceeding company expectations for performance metrics.
- Enhance customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Manage scheduling changes for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Conduct regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Boost employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Assist in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Maintain accurate records of sales and financial transactions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Sales Associate Specialist
Lowes Home Improvement
10.2021 - 12.2022
- Achieved Million Dollar Club status for appliance sales.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Boosted average transaction value through effective cross-selling of related products or services.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Head Cashier
Lowes Home Improvment
10.2019 - 12.2022
- Awarded multiple service stars for excellence in customer service.
- Assist with supervision and training of cashiers; serve as informational resource person to other staff
- Process Lease to Own; refund/rebills and over the phone and internet ordering; special order items, and set-up deliveries
- Handle complex customer problems and inquiries.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Cashier/Customer Service Associate
Lowes Home Improvement
05.2019 - 10.2019
- Provide direct assistance to customers including anticipating customer needs and suggesting alternatives and providing efficient and accurate transactions.
- Performed inventory control by checking items for stock
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Human Resource Department Intern
Scholle IPN
06.2017 - 08.2017
- Assisted Human Resources Manager in ensuring accuracy of employee insurance and benefit information.
- Assisted in organizing employee events.
- Served on a safety team that developed procedures to reduce hand injuries of employees.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
Education
Bachelor of Arts - Interdisciplinary Studies
Emory And Henry College
Emory, VA12.2020
Skills
- Customer Service
- Team Leadership
- Multitasking
- Organization
- Problem solving
- Complaint Resolution
- Fraud Prevention
- Cash Handling and Cycle Counts
- Staff Supervision
- Operations
- Opening and Closing Procedures
- Product Sales
Timeline
Front End Department Supervisor
Lowes Home Improvement
12.2022 - Current
Sales Associate Specialist
Lowes Home Improvement
10.2021 - 12.2022
Head Cashier
Lowes Home Improvment
10.2019 - 12.2022
Cashier/Customer Service Associate
Lowes Home Improvement
05.2019 - 10.2019
Human Resource Department Intern
Scholle IPN
06.2017 - 08.2017
Bachelor of Arts - Interdisciplinary Studies
Emory And Henry College