Madeleine Diaz
Miami
Summary
Food and beverage manager with extensive experience in restaurant and retail operations. Proven track record in achieving business goals through team collaboration and talent development. Skilled in budget management, consistently meeting revenue targets. Focused on operational excellence and employee empowerment to drive results.
Overview
22
22
years of professional experience
Work History
Premium Sr Operations Manager (Food & Beverage)
Loan Depot Park
06.2022 - 05.2025
- Company Overview: Miami Marlins
- Experienced Food & beverage Manager With Proven ability to lead and coordinate Restaurants and Retail operations.
- Holds team accountable to steps of service to deliver great guest service
- Ensure that team members consistently deliver heartfelt hospitality to every guest, every time
- Make sure team members have the tools necessary to complete their jobs
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and team members
- Regularly obtains feedback from clients and guests to improve operations
- Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
- Ensures that daily walkthrough are being conducted in both FOH and BOH for every event
- Achieves assigned budget goals
- Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
- Employs good safety and sanitation practices
- Practices proper product control and handling of all inventory and equipment
- Follows and enforces responsible alcohol service policies
- Ensures team members adhere to Levy guidelines as stated in team member training manual and employee handbook
- Promotes a cooperative work climate, maximizing productivity and morale
- Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
- Interviews, hires, trains and develops team members according to Levy guidelines
- Displays a positive attitude towards team members
- Mentors department managers to develop their skills and leadership abilities
- Miami Marlins
Retail Supervisor
Compass Group Usa
07.2021 - 06.2022
- Company Overview: Chartwells
- Responsible for ensuring that guests receive an exceptional level of service by supervising the staff and the operations of the store.
- Supervise, train and assist employees such as sales representatives and retail store clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holidays, sales and other cycles.
- Maintain inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Chartwells
Operations Director
Don Pan Bakery
01.2019 - 01.2021
- Selected, hired, trained and developed personnel, conducted performance reviews, and initiated disciplinary action and/or termination.
- Assessed performance using key metrics.
- Assigned quarterly objectives and evaluate performance for team members.
- Responsible for reviewing the P&L of each store and identifying potential/present problems and locating source of variances in business operations and creating plans for correction.
Operations and Product Management Consultant
Wolf Store
01.2018 - 01.2019
- Responsible for the evaluation and monitoring of business processes, in the areas of sales, logistics, visual merchandising, international purchases, inventories and product management of men's brands such as; Salvatore Ferragamo, Trussardi, Hackett, Paul & Shark and Façonnable.
- Performed market research to identify target markets and assessed consumer perceptions, competition, business trends, and product value.
Brand Ambassador
Mango/ Modas Europeas
Honduras
09.2003 - 01.2018
- Consolidated store teams to enhance operational efficiency and collaboration.
- Reviewed product management processes to identify improvement opportunities.
- Optimized purchasing strategies to reduce costs and improve inventory flow.
- Planned and organized logistics to ensure timely product availability.
- Established corporate objectives and best practice standards for retail operations.
- Developed strategies for new and existing products to drive sales growth.
- Implemented organizational structures that support streamlined retail processes.
Franchise General Manager- LATAM (Brazil)
Inversion's EPK
01.2003 - 01.2015
- Trained new franchisees, brand standardization, purchasing management and product, inventory and logistics management.
- Developed strategies, sales, planning and organization for opening new stores and Implementation of management Indicators guaranteeing operations of each of the stores.
- Highly strategic with proven experience of building teams to deliver events, live experiences and cultural partnerships with a demonstrable return on investment.
Education
M.D. - Operations Management
OBS Business School
Spain /Barcelona 01.2018
Skills
- Fluent in English, Spanish, and Portuguese
- Microsoft Office proficiency
- Self-driven personality
- Customer service excellence
- Staff leadership and team management
- Food safety and hygiene compliance
- Inventory and budget management
- Quality control and standards enforcement
- Effective communication skills
- Problem-solving and conflict resolution
- Strong organizational skills
- Training and staff development
- Attention to detail
- Knowledge of POS systems
Skills And Languages
- Fluent in English, Spanish and Portuguese
- Excellent Knowledge of Microsoft office (Word, Excel, PowerPoint) and more
- Self-driven personality with proven ability to prioritize and complete multiple tasks
- Customer Service Excellence
- Staff Leadership and Team Management
- Food safety and Hygiene Compliance
- Inventory and Budget Management
- Quality Control and Standards Enforcement
- Excellent Communication Skills
- Problem-Solving Abilities
- Conflict Resolution
- Strong Organization Skills
- Training and Staff Development
- Attention to Detail
- Knowledge of POS Systems and Technology
Workshops And Courses
- Key Financial Control, Compass Group Usa, 01/25
- Food Allergy Basics, Compass Group Usa, 01/25
- Cyber security Awareness, Compass Group Usa, 01/25
- Slips and strips falls safety, Compass Group Usa, 01/24
- Preventing Workplace Harassment, Compass Group Usa, 01/24
- Safety Training for Managers in Foodservice, Compass Group Usa, 01/24
- Safety and Sanitation, Compass Group Usa, 01/24
- Staff Scheduling, Compass Group Usa, 01/24
- Safe serve Alcohol, Compass Group Usa, 01/24
- Leadership with Emotional Intelligence, LinkedIn, 05/18
Languages
English
Professional
Spanish
Full Professional
Portuguese
Professional
Timeline
Premium Sr Operations Manager (Food & Beverage)
Loan Depot Park
06.2022 - 05.2025
Retail Supervisor
Compass Group Usa
07.2021 - 06.2022
Operations Director
Don Pan Bakery
01.2019 - 01.2021
Operations and Product Management Consultant
Wolf Store
01.2018 - 01.2019
Brand Ambassador
Mango/ Modas Europeas
09.2003 - 01.2018
Franchise General Manager- LATAM (Brazil)
Inversion's EPK
01.2003 - 01.2015
M.D. - Operations Management
OBS Business School
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