Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Donovan

Austin

Summary

Accomplished Personal Shopper at HEB Grocery Store, adept in strategic planning and decision-making, enhanced customer satisfaction through meticulous order precision and exceptional service. Demonstrated proficiency in lifting up to 50 pounds, contributing to a supportive team atmosphere.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
12.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Cashier

Randall's Grocery
05.2018 - 12.2019
  • Greeted customers and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

Bachelor of Science - Physical Geography

Texas State University
San Marcos, TX
08-2020

Skills

  • Customer service
  • Strategic planning
  • Decision-making
  • Flexible schedule
  • Customer relations
  • Ensuring order precision
  • Lift up to 50 pounds
  • Time management
  • Effective organizational skills

Timeline

Personal Shopper

HEB Grocery Store
12.2021 - Current

Cashier

Randall's Grocery
05.2018 - 12.2019

Bachelor of Science - Physical Geography

Texas State University

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Madeleine Donovan