Madeleine Douglas
Aurora,IL
Overview
6
6
years of professional experience
Work History
Project Manager
Beltmann Integrated Logistics
07.2021 - 07.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency.
- Worked alongside well known & trusted customers such as Target, KinderCare, Costco, and T-Mobile.
- Managed approximately 5-15 pick-ups/deliveries per week.
- Organized and managed pick-ups/deliveries between origin & destination and resolved any issues that arose due to product damage, warehouse mismanagement, delays, etc.
- Assisted fellow team members with billing and project management when necessary.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Assistant Manager
Spirit Halloween
09.2021 - 11.2021
- Assisted customers in finding product, based on their own requests or on suggestions made by myself.
- Unpacked and set out shipment on the store floor, organized by age and theme.
- Operated a cash register system and expanded proficiency in cash and card transactions.
- Performed return and exchange transactions.
- Assisted frustrated/angry customers with questions & other issues
Operations
Funtopia
02.2021 - 09.2021
- Assist guests with safety waivers and ticket check-in.
- Answer phone calls related to single climbing visit reservations, venue buyouts, and birthday parties.
- Assist guests on facility floor with putting on/removing climbing harnesses, clipping harnesses to auto-belay system, and entering the high ropes course.
- Watch over climbing walls, high ropes course, and ninja course for guests in need of assistance.
- Watch over birthday parties and provide services to birthday groups such as harnessing, meal service, and decor set-up.
Bookseller
Barnes & Noble
11.2020 - 01.2021
- Assisted customers on the book floor in finding book titles, music/DVD items, gift items, toys & games, etc. in a timely manner.
- Utilized a computer search system for finding book titles and other items in store.
- Expanded proficiency in cash registers, credit card and cash transactions, and customer pre-paid orders.
- Utilized handheld PDT devices to stock shipment in the proper locations.
- Kept the store floor organized and aesthetically pleasing throughout shifts.
Sales Associate
Spirit Halloween
09.2020 - 11.2020
- Assisted customers in finding product, based on their own requests or on suggestions made by myself.
- Specialized in face and body makeup product and questions.
- Unpacked and set out shipment on the store floor, organized by age and theme.
- Operated a cash register system and expanded proficiency in cash and card transactions.
- Became skillful in quickly packing items into bags as to move customer line along when busy.
- Received donations from customers (donations could be made by rounding up the total of the purchase, or by purchasing a bracelet) for Spirit of Children.
- Was provided manager codes to perform return and exchange transactions with discretion when manager was away.
TelSTAR
Iowa State University Admissions
01.2018 - 11.2020
- Provided prospective students (juniors and seniors in high school from across the U.S. and Puerto Rico interested in applying to/attending Iowa State University) necessary information over the phone, including details on academic programs, campus visit details, and other university-related subjects.
- Utilized Salesforce as a database of students for the office to call that day, organized by identifiers like college of interest (ex. College of Engineering) and region of the country.
- Completed approximately 45-100 outgoing calls to prospective/incoming students per shift.
- Worked with other university offices, such as Financial Aid and Student Services.
- Expanded knowledge of university subjects, traditions, and student life.
- Provided excellent customer service to students and parents interested in learning more about the university.
Education
Bachelor of Science - History
Iowa State University
Ames, IA11.2020
Bachelor of Science - Psychology
Iowa State University
Ames, IA11.2020
Skills
- Project Management
- Customer Service
- Advanced problem solving
- Document Management
- Project scope analysis
- Technical understanding
- Data Analysis & Entry
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Cash Register Operation
- Multi-tasking strength
- Retail Store Operations
Timeline
Assistant Manager
Spirit Halloween
09.2021 - 11.2021
Project Manager
Beltmann Integrated Logistics
07.2021 - 07.2024
Operations
Funtopia
02.2021 - 09.2021
Bookseller
Barnes & Noble
11.2020 - 01.2021
Sales Associate
Spirit Halloween
09.2020 - 11.2020
TelSTAR
Iowa State University Admissions
01.2018 - 11.2020
Bachelor of Science - History
Iowa State University
Bachelor of Science - Psychology
Iowa State University