Madeleine Duke
Arlington,MA
Summary
Customer-focused engineer dedicated to assisting clients, with an aptitude for quickly learning proprietary systems.
Overview
9
9
years of professional experience
Work History
Applications Engineer II
Hyannis Port Research
05.2022 - Current
- Leading customer implementation strategy for 25% of total enterprise client portfolio, managing execution from initial kickoff to go-live to support seamless product adoption.
- Driving technical success and platform health for 50% of active customer base as primary trusted advisor to maximize client ROI and maintain long-term satisfaction.
- Collaborating directly with client stakeholders, internal engineering teams, and sales teams, converting complex business needs into actionable technical workflows.
- Evaluating and remediating critical client-facing engineering and software application issues, resulting in significant reductions in time-to-value for key enterprise accounts.
- Leveraging technical user insights and real-world deployment feedback to collaborate with product development, directly steering ongoing feature enhancements.
Systems Engineer I
Raytheon Technologies
01.2020 - 04.2022
- Led small teams in improving testing framework
- Worked independently coding regression testing on product functionality in MATLAB
- Automated testing process for regression
- Performs system level verification for customer review
Teaching Assistant for Computation Theory
Computer Science Department at Tufts University
01.2018 - 12.2019
- Led multiple recitations for an upper-level computer science course
- Taught students individually at weekly office hours
Tech Student – Senior
Raytheon Technologies
06.2019 - 08.2019
- Conducted research on the cyber defense threat BlueKeep
- Presented information on BlueKeep to 35 systems engineers with various levels of expertise
- Provided support and technical advice to interns and employees
Visiting and Early Research Scholar Experience (VERSE) Research Fellow
Summer Scholars Program at Tufts University
06.2018 - 08.2018
- Conducted research in the artifacts found in limited data CT scans
- Coded in MATLAB to create functions for limiting simulated data
- Analyzed qualitative and quantitative data using applied mathematics for research findings.
- Presented findings at academic conferences, enhancing visibility of research contributions.
Education
Bachelor of Science - Computer Science
Tufts University
Medford, MA01.2019
Skills
- Project Tools & Documentation: Jira, Confluence, Technical Documentation, Change Control
- Deployment & Operations: Configuration Management, Risk Mitigation, Release Management, System Deployments
- Stakeholder Management: Cross-functional Collaboration, Technical Code Review, Team Alignment
- Systems Administration: Linux (Ubuntu/Centos), Command Line, Shell Scripting
- Networking: TCP, UDP for Market Data Delivery, Precision Time Protocol (PTP)
Timeline
Applications Engineer II
Hyannis Port Research
05.2022 - Current
Systems Engineer I
Raytheon Technologies
01.2020 - 04.2022
Tech Student – Senior
Raytheon Technologies
06.2019 - 08.2019
Visiting and Early Research Scholar Experience (VERSE) Research Fellow
Summer Scholars Program at Tufts University
06.2018 - 08.2018
Teaching Assistant for Computation Theory
Computer Science Department at Tufts University
01.2018 - 12.2019
Bachelor of Science - Computer Science
Tufts University