Summary
Overview
Work History
Education
Skills
Timeline
Generic
Madeleine Finch

Madeleine Finch

Saugus,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Manager on Duty

Lassens Natural Food And Vitamins
10.2022 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.

Vitamin Clerk

Lassens Natural Food And Vitamins
02.2022 - Current
  • Increased customer satisfaction by providing personalized recommendations for vitamins and supplements.
  • Assisted customers in locating products, resulting in a more efficient shopping experience.
  • Maintained a well-organized and visually appealing store environment, enhancing the overall customer experience.
  • Collaborated with the team to ensure proper inventory levels were maintained, reducing out-of-stock situations.
  • Stayed up-to-date on current industry trends and product knowledge, serving as a reliable resource for customers.
  • Educated customers about the benefits of various vitamins and supplements, helping them make informed decisions regarding their health goals.
  • Assisted in training new employees on store policies and procedures, fostering a supportive work environment.
  • Conducted thorough research on new products entering the market to provide well-informed suggestions to customers seeking advice.
  • Participated in ongoing educational opportunities related to vitamins and supplements, consistently enhancing product knowledge expertise within the team.
  • Ensured compliance with all safety guidelines when handling or stocking products, maintaining a safe working environment for both staff and customers.
  • Coordinated seasonal displays that promoted relevant vitamins and supplements during key times of year such as flu season or allergy season.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Emergency Roadside Dispatcher

Automobile Club Of Southern California
03.2017 - 01.2020
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Assisted in resolving customer complaints and grievances.
  • Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
  • Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
  • Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Improved dispatcher performance by providing ongoing training on company policies, procedures, and best practices in emergency roadside services.
  • Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
  • Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
  • Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
  • Supported fellow dispatchers as needed during busy periods or absences, demonstrating flexibility and adaptability within the role.

Administrative Assistant

Financial Literacy Institute
04.2016 - 12.2016
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed master calendar for team leaders in the office. 
  • Prepared and edited office presentations for team meetings.
  • Prepared applications and inputted applications. Scheduled medical exams for clients with face amount over $250,000. 
  • Developed powerpoint presentations, word documents, and excel spreadsheets for team. 
  • Trained other agents on proper way to input applications into the online system.
  • Assisted in technical support issues. 


Education

Associate of Science - Biology

Los Angeles Pierce College
Woodland Hills, CA
05.2020

High School Diploma -

Canyon High School
Canyon Country, CA
2013

Skills

  • Proficient in using Microsoft Office
  • Spoken to clients over the phone
  • Easily adaptable to work changes
  • Customer-oriented
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
  • Employee relations
  • Natural leader
  • Fluent in Spanish
  • Multitasking
  • Remote Office Availability
  • Written Communication
  • Phone Etiquette

Timeline

Manager on Duty

Lassens Natural Food And Vitamins
10.2022 - Current

Vitamin Clerk

Lassens Natural Food And Vitamins
02.2022 - Current

Emergency Roadside Dispatcher

Automobile Club Of Southern California
03.2017 - 01.2020

Administrative Assistant

Financial Literacy Institute
04.2016 - 12.2016

Associate of Science - Biology

Los Angeles Pierce College

High School Diploma -

Canyon High School

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Madeleine Finch