Madeleine Gepner
Nevada City,CA
Summary
Elevating client outcomes at Turning Point Community Programs, I harnessed analytical reasoning and relationship cultivation to enhance recovery processes. With a knack for motivational interviewing and exceptional organization, I improved engagement and satisfaction, demonstrating a profound impact on mental health advocacy and support.
Overview
19
19
years of professional experience
Work History
Peer Support Specialist/Case Manager
Turning Point Community Programs/ NevadaCounty BehavioralHealth
06.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Developed relationships with clients, based upon trust and honesty by using active listening and dynamic communication skills, and by maintaining confidentiality, respect, and non-judgmental attitudes.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Enhanced client recovery by providing emotional support and practical guidance.
- Assisted clients in exploring feelings and understanding behaviors.
- Empowered clients through providing ongoing assessment, problem-solving and skill teaching to assist them with activities of daily living.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Encouraged self-care by facilitating wellness workshops focused on stress reduction, equipping clients with tools for managing stress and anxiety.
- Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
- Reduced feelings of isolation among clients by connecting them with peer support networks.
- Boosted client confidence and social skills by organizing community integration activities.
- Increased client satisfaction through diligent follow-up and personalized support.
- Advocated for clients' needs within mental health system, ensuring access to necessary services.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Advocated for client rights when interacting with external agencies or institutions, to ensure access to appropriate resources and services and ensuring fair treatment at all times.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Contributed to positive organisational culture by embodying recovery principles in daily interactions.
- Collaborated with healthcare professionals to ensure holistic approach to client care.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and more effective interventions.
- Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Nutrition Educator
Self
01.2018 - Current
- Empowered individuals to take charge of their health and make informed decisions.
- Participated in nutrition education classes for planning and preparing healthy meals.
- Conducted nutrition analysis assessments.
- Researched and formulated health enhancement plans for specific illness sufferers.
- Identified goals and explored barriers to achieving goals.
- Assisted with lifestyle adjustments, including guidance for food palatability and preparation.
- Collaborated with other educators to integrate nutritional concepts into various subject areas, promoting a holistic approach to education.
- Created educational materials focusing on various aspects of nutrition, enhancing client understanding of key concepts.
- Collaborated with schools to discuss and develop healthier lunch menus, contributing to the overall well-being of students.
Bookkeeper
Mountain Accents Construction, LLC
11.2023 - 08.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Professor's Assistant
David Zilberman, University Of California Berkeley
08.2009 - 12.2010
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Transcribed and organized information to assist in preparing publications, speeches and presentations.
- Assisted in the development of a new Master's in Development Practice program for the university.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Immigration Legal Assistant
IPG
08.2008 - 07.2009
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Conducted client intake interviews to determine client service need and eligibility.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Improved office efficiency by developing a system for tracking important deadlines and filing dates.
- Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
- Supported attorneys during court appearances by compiling relevant materials and conducting background research on specific issues.
- Collaborated with attorneys to draft legal documents, resulting in accurate and timely submissions.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
- Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Legal Assistant
Mitchell, Silberberg, And Knupp
11.2007 - 08.2008
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Immigration Legal Assistant
Korenberg & Abramowitz
04.2006 - 11.2007
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Monitored changes in immigration law to ensure compliance in all submitted applications.
- Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Coordinated appointments and meetings with clients, optimizing attorney schedules for maximum productivity.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Improved office efficiency by developing a system for tracking important deadlines and filing dates.
- Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
- Assisted in training new staff members on office procedures, contributing to a cohesive team environment.
- Increased success rates in immigration cases by assisting with the collection of supporting evidence.
- Supported attorneys during court appearances by compiling relevant materials and conducting background research on specific issues.
- Collaborated with attorneys to draft legal documents, resulting in accurate and timely submissions.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
- Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Education
Certificate - Nutrition Educator
Wellness Forum Institute For Health Studies
Columbus, OH06.2018
Bachelor of Arts - International Development Studies
University of California - Los Angeles
Los Angeles, CA06.2006
Skills
- Exceptional Organization and Superior Attention to Detail
- Analytical Reasoning and Critical Thinking
- Project and Time Management
- Professional Writing and Proofreading
- Proactive and Self-Motivated
- Relationship Building
- Client Interviewing
- Conflict Mediation
- Boundary setting
- Rapport building
- Problem-solving skills
- Self-care management
- Stress reduction techniques
- Motivational interviewing
- Relationship cultivation
Timeline
Peer Support Specialist/Case Manager
Turning Point Community Programs/ NevadaCounty BehavioralHealth
06.2024 - Current
Bookkeeper
Mountain Accents Construction, LLC
11.2023 - 08.2024
Nutrition Educator
Self
01.2018 - Current
Professor's Assistant
David Zilberman, University Of California Berkeley
08.2009 - 12.2010
Immigration Legal Assistant
IPG
08.2008 - 07.2009
Legal Assistant
Mitchell, Silberberg, And Knupp
11.2007 - 08.2008
Immigration Legal Assistant
Korenberg & Abramowitz
04.2006 - 11.2007
Certificate - Nutrition Educator
Wellness Forum Institute For Health Studies
Bachelor of Arts - International Development Studies
University of California - Los Angeles
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