Madeleine Peralez
Carmichael,CA
Summary
Senior Leader: Retail Operations Dynamic, customer-centric Retail Store Leader with 15-year portfolio of success driving daily retail operations, staff management, sales, human resources, and customer service efforts. Seeking opportunity to serve in new, challenging District Management role. Instrumental in ensuring adherence to corporate policies & procedures, maintaining brand standards, staying up-to-date on all relevant industry & market trends, and delivering superior customer service to maximize sales and repeat business. Finely honed leadership, relationship-building, negotiation, communication, analytical, and problem-solving skills. Dedicated to identifying and leveraging opportunities to drive improvements across all areas of operations. Proven ability to communicate and collaborate effectively with professionals & stakeholders at all levels. Reputation as fair-minded leader who treats all employees with equanimity, respect, and courtesy. Adept at prioritizing and multi-tasking in fast-paced, ever-changing work environments. Skilled in hiring, leading, mentoring, training, and motivating high-performing teams. Big-picture business strategist, with solid hands-on tactical execution skills. Technically proficient in: MS Word & Excel.
Overview
19
19
years of professional experience
Work History
Internet Sales Manager
Shingle Springs Subaru
Shingle Springs , CA
11.2021 - Current
- Demonstrated consistent sales by maintaining up-to-date knowledge of store, product, and promotional information.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Managed sales negotiations and financing options.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Completed extensive product line training to increase sales and render improved services to customers.
- Provided guidance and support to staff members, resulting in improved sales and customer satisfaction scores.
- Maintained vehicle selection, pricing and specials on website and social media.
- Leveraged CRM database to drive customer contacts, appointments and sales.
- Consistently exceeded sales goals through proactive pursuit and successful closure of deals.
- Educated customers about sales processes, warranty requirements and service standards.
- Followed up with customers to build long-term relationships and successful referrals.
Store Manager
SUNGLASS HUT
Sacramento, CA
01.2015 - 11.2021
- Drive all daily retail store operations at $1.3M location for this specialty retailer of sunglasses and sunglass accessories, which is part of the world’s largest eyewear company, Italian based Luxottica Group
- Supervise, mentor, and coach team of 7-10 Associates and support them in their individual career development paths
- Orchestrate staffing schedule in alignment with needs
- Ensure impeccable execution of all corporate operational policies and procedures; maintain adherence to brand standards
- Leverage reporting tools to consistently drive revenue improvements by identifying opportunities to boost sales
- Stay current on new merchandise and fashion trends and keep team trained on product education to optimize sales
- Communicate information regarding promotions, contests, and other sales incentives to team.
Staffing Support, Administration
ROBERT HALF
Sacramento, CA
01.2016 - 01.2017
- Delivered comprehensive administrative support to team of 9 high-level Recruiters at this leading global accounting & finance staffing firm, which involved high degree of time management and multi-tasking along with strong attention to detail
- Managed and maintained onboarding documentation for placed and potential candidates using internal electronic systems
- Formatted resumes in adherence to specific recruiter requests, and handled diverse administrative tasks as required
- Conducted candidate background checks, and coordinated drug screenings.
Multi-Store Manager / Sales Associate
FREDERICK’S OF HOLLYWOOD
Citrus Heights, CA
01.2010 - 01.2015
- Promoted to supervise team of 14 Sales Associates for this American lingerie brand in retail setting
- Drove human resources, annual performance reviews, weekly sales tracking, and continuous team coaching functions
- Assigned to serve as Interim Store Manager for Arden and Sunrise locations as needed while Executive Leadership team searched for new management
- Drove all back-office and administrative functions including daily and annual report and inventory management
- Maintained consistent sales with high-volume expectations, general store maintenance, and cash handling.
Sales Support Manager / Sales Associate
SAKS OFF FIFTH
Folsom, CA
01.2006 - 01.2009
- Promoted to serve as trainer for and peer coach for all new-hire Sales Associates
- Led merchandising teams in implementing floor displays, and conducted annual inventories
- Checked all shipping details for each shipment, maintained stockroom organization, and processed customer shipping orders
- Delivered superior customer service to drive repeat business and optimize sales
- Generated ad-hoc reports, and maintained sales records.
Skills
- Multi-Site Retail Operations
- Business Development
- Recruiting & Hiring
- Scheduling
- P&L Accountability
- Sales
- Inventory Control
- Performance Management
- Training & Mentoring
- Team Leadership
- Merchandising
- Reporting
- KPI Metrics Analytics
- Customer Service
- Negotiation
- Appointment Scheduling
- Website Maintenance
- Lead prospecting
- KPI Tracking
State
CA
City
Carmichael
Training
- Luxottica University: Managing Bias
- Luxottica University: Business acumen
- Luxottica University: Employee relations
Timeline
Internet Sales Manager
Shingle Springs Subaru
11.2021 - Current
Staffing Support, Administration
ROBERT HALF
01.2016 - 01.2017
Store Manager
SUNGLASS HUT
01.2015 - 11.2021
Multi-Store Manager / Sales Associate
FREDERICK’S OF HOLLYWOOD
01.2010 - 01.2015
Sales Support Manager / Sales Associate
SAKS OFF FIFTH
01.2006 - 01.2009
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