Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Holley

Jacksonville,NC

Summary

Offering solid foundation in organizational skills and attention to detail, eager to learn and develop in administrative environment. Brings ability to quickly grasp new concepts and software applications, ensuring smooth transition into role. Ready to use and develop communication and time management skills in a Data Entry Specialist role.

Skilled in managing office tasks and supporting team productivity within fast-paced environment, seeking to transition into new field. Developed expertise in data entry and document management, ensuring accuracy and efficiency. Looking to leverage these transferable skills in dynamic and collaborative setting.

Overview

6
6
years of professional experience

Work History

Military Administration Clerk

Department of Defense
06.2020 - 01.2023
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Typed, formatted and edited professional correspondence.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Developed expertise in various administrative software programs for increased efficiency across department functions.
  • Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Customer Service Cashier

Tractor Supply Company
07.2017 - 05.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Tampa
01-2026

High School Diploma -

Sealy High School
Sealy, TX
05-2019

Skills

  • Data entry proficiency
  • Paperwork and documentation
  • Telephone etiquette
  • Interpersonal and written communication
  • Customer communication
  • File organization
  • Document scanning
  • Researching issues
  • Editing and proofreading
  • Word processing
  • Report preparation
  • Professional relationship building
  • Spreadsheet creation
  • Document control
  • Document management

Timeline

Military Administration Clerk

Department of Defense
06.2020 - 01.2023

Customer Service Cashier

Tractor Supply Company
07.2017 - 05.2019

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

High School Diploma -

Sealy High School

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Madeleine Holley