Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Jensen

El Dorado,CA

Summary

I strive to use the variety of skills attained in my professional and personal life to excel in multiple fields. Integrity, discipline, and a positive attitude are the pillars on which I operate professionally and personally. Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction, and providing excellent customer service.

Overview

16
16
years of professional experience

Work History

Development Assistant

Crocker Art Museum
03.2024 - Current
  • Participates in strategic planning sessions with development team members, contributing to long-term goals and objectives.
  • Accurately input donations from donors on a weekly basis, and handling cash and checks from donors with integrity and discretion.
  • Oversee ordering supplies for an office setting and responsibly using company resources.
  • Uphold strong customer service via phone and email inquiries.
  • Upkeep a clean and orderly office environment which encompasses personal and pubic spaces.
  • Consistent knowledge on current events and ongoing programs at the establishment.

Director of Sales

Thornley & Knight, Inc.
03.2023 - Current
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Connected with prospects through trade shows, cold calling, and local-area networking.
  • Provide certified payroll and payroll services to construction industry clients.
  • Attend Networking events and foster professional connections.
  • Created a new Certified Payroll service package offered to bookkeeping clients in need of these specialized services.
  • Attend quarterly Certified Payroll training to stay current on laws and legislation.
  • Attend member events for Sacramento Regional Builders exchange to further connections and network, along with attending training seminars.

Office Manager-Certified Payroll Specialist

Godina Construction, Inc.
03.2022 - 03.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Created weekly certified payroll reports and kept the current project in compliance with all necessary compliance forms.

Office Manager-Certified Payroll Specialist

Contract Installations
10.2018 - 02.2022
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Reviewed time records for 15 employees to verify accuracy of information.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Completed payroll accurately and timely to meet employee expectations.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Assisted with recruitment and onboarding of new employees.
  • Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
  • Created weekly certified payroll reports and kept the current project in compliance with all necessary compliance forms.

Car Salesperson

Mercedes-Benz Of El Dorado Hills
03.2018 - 10.2018
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Located merchandise across various stores to address customer needs.

Business Development Manager

Mercedes-Benz of El Dorado Hills
02.2017 - 02.2018
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Kept meticulous client notes and updated account information in company databases.
  • Taught consultative selling techniques to new and existing staff members to build expertise.

Hostess

Milestone Restaurant
01.2016 - 02.2017
  • Main duties included fine dining knowledge, strict time management skills and phone skills
  • Customer service skills over the phone and in store.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Florist

Le Fleur Bouquet
01.2014 - 01.2015
  • Main duties included design of custom arrangements, customer service in store and over the phone, and running a POS system.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Customer Service Representative

Bed Bath and Beyond
01.2010 - 01.2011
  • Main duties included customer service in store and over the phone, product knowledge and time management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

The Home Depot
01.2010 - 01.2011
  • Main duties included customer service, sales, product and safety knowledge.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.

Secretary

Alternative Wellness Solutions
01.2009 - 01.2010
  • Main duties included setting appointments over the phone, customer service, and handling sensitive medical information professionally.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos, and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Psychology, Art

Folsom Lake Community College
Folsom, CA

National University

General Education/Psychology

Columbia College
Sonora, CA

High School Diploma -

Ponderosa High School
Shingle Springs, CA
05.2009

Skills

  • Partnering and Relationships
  • Audit Support
  • Analytical Skills
  • Policy Adherence
  • Project Management
  • Client Base Retention
  • Sales Strategy Development
  • Payroll Processing
  • Payroll Documentation
  • Exceptional understanding of compliance documents

Timeline

Development Assistant

Crocker Art Museum
03.2024 - Current

Director of Sales

Thornley & Knight, Inc.
03.2023 - Current

Office Manager-Certified Payroll Specialist

Godina Construction, Inc.
03.2022 - 03.2023

Office Manager-Certified Payroll Specialist

Contract Installations
10.2018 - 02.2022

Car Salesperson

Mercedes-Benz Of El Dorado Hills
03.2018 - 10.2018

Business Development Manager

Mercedes-Benz of El Dorado Hills
02.2017 - 02.2018

Hostess

Milestone Restaurant
01.2016 - 02.2017

Florist

Le Fleur Bouquet
01.2014 - 01.2015

Customer Service Representative

Bed Bath and Beyond
01.2010 - 01.2011

Cashier

The Home Depot
01.2010 - 01.2011

Secretary

Alternative Wellness Solutions
01.2009 - 01.2010

Psychology, Art

Folsom Lake Community College

National University

General Education/Psychology

Columbia College

High School Diploma -

Ponderosa High School

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Madeleine Jensen