Madeleine Johansen

• Worked remotely while headquartered at regional Eau Claire office.
• Conducted over 50 regulatory surveys at assisted living facilities, identifying regulatory issues, writing citations, and offering technical assistance to providers.
• Investigated complaints and interviewed staff, residents, and family members.

Experience working with data tracking/record keeping:

• Conducted regulatory surveys by preparing documentation and retrieving files efficiently.
• Organized and maintained electronic and physical records in compliance with organizational policies.
• Entered data and reports into record management systems.
• Maintained complex caseload by tracking standard surveys and investigations from start to finish using and following department filing procedures.

Experience developing, revising and publishing forms and/or document according to compliance rules or standards:

• Wrote statements of deficiencies while utilizing Departmental standards (principles of documentation).
• Reviewed and edited regulatory statements of deficiencies and other written materials.

Experience providing formal training and/or technical assistance using virtual platforms:

• Provided technical assistance to providers both in-person and virtually (over the phone and via Microsoft Teams).

Experience working with Wisconsin Public Records law:

• Used records management system in compliance with Wisconsin Public Records Law.
• Maintained professionalism in accordance with Wisconsin Public Records law while writing in state-approved forms and documents.
• Assisted provider with records request.

• Edited and proofread content for clarity, grammar, and style adherence.
• Collaborated with writers to enhance content quality and align with brand voice in over 20 articles.
• Developed and maintained editorial calendars to ensure timely publication of materials.
• Implemented SEO best practices to improve content visibility and search rankings.

• Investigated recreational vehicle crashes and fatalities.
• Enforced recreational vehicle laws and natural resource laws in 7 counties.

Experience working with data tracking/record keeping:

• Documented findings and prepared detailed reports for fatal and serious recreational vehicle incidents.
• Kept detailed case records such as police reports, citations, medical records, cell phone records, video recordings, and audio recordings.
• Followed the agency's filing procedures for records.
• Utilized Microsoft Excel to track recruitment efforts (contacts and events) as a member of the Division's Recruitment Committee.

Experience developing and revising forms and documents:

• Reviewed draft boating ordinances for local municipalities, making suggestions for revision.
• Reviewed waterway marker permit forms
• Wrote and developed complex and detailed search warrants and supporting affidavits for searches and seizures for criminal and civil cases.

Experience providing training and/or technical assistance to work groups utilizing virtual platforms:

• Provided training to local field warden teams by conducting trail inspection training over Microsoft Teams.
• Provided training via Microsoft Teams to the agency's Department of Transportation (DOT) liaison as well as other DOT staff members on waterway marker permitting processes for bridge projects over waterways.

Experience working with Wisconsin Public Records law:

• Received and triaged numerous Public Records requests for members of the public by directing them to records staff, contacting records staff for them, and submitting relevant records to records staff.
• Maintained physical and electronic records per Wisconsin Public Records law, department policy, and manual code in accordance with Records Retention Disposition Authorization.

• Enforced natural resource, state property, environmental, and recreational vehicle laws.
• Promoted public awareness about conservation issues, delivering engaging presentations and educational programs.

Experience working with data tracking/record keeping:

• Tracked ongoing calls for service in administrative area.
• Utilized Microsoft Excel to track data relating to turkey harvest audits.
• Kept records relating to cases such as reports, citations, photos, and videos.

Experience developing, revising and publishing forms and/or documents according to compliance rules or standards:

• Served as a member of the Division's Strategic Planning Committee and worked with other members to develop, revise, and edit the Division of Public Safety and Resource Protection's 2024-2027 Strategic Plan.

Experience leading programs or projects using continuous improvement and/or project management principles and best practices:

• Managed enforcement program in Sheboygan County as well as Kohler-Andrae State Park by coordinating with other department staff (park staff, wildlife management staff, and fisheries biologist) on various cases and ongoing issues.

Experience working with Wisconsin Public Records law:

• Worked with members of the public making open records requests as well as department records staff to file requests or facilitate them.