Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Jones

Welshpool,Powys

Summary

I am an Au Pair dedicated to providing children with a warm, nurturing environment for optimal development. I enjoy co-ordinating activities focused on skill-building, social development and positive interactions. I am a childcare professional adept at staying organised and managing hectic situations. I also believe in a kind and compassionate approach when dealing with discipline issues.

I am a musician of 8 years with experience in concert band, duo and trio performances. I qualified to Grade 4 flute and Grade 1 saxophone.

I excel when I am being proactive and keeping busy. When I was 17, alongside college and my part time job as a waitress, I used to baby sit twice a week. I also volunteered at the Children’s Daycare centre I attended when I was younger. I wanted to experience and learn from a professional childcare facility as well as accumulating hours that would benefit me in my application for Cultural Care Au Pair. I was working with Cultural Care for a year and a half trying to match with the perfect host family. In July 2020 I matched with a wonderful American family of 5 and was due to fly out to them at the beginning of February 2021, however due to the pandemic I wasn’t able to obtain my Visa to get there in time to fulfill my duties. This was devastating to both myself and my host family as I had grown to know them and their children very well over the past 7 months. After over two years of knowing this incredible family, lots of perseverance and hard work, I was finally able to fly to them and begin my journey with them as their Au Pair. Its been the most enriching experience being here in the US and been a huge privilege to be a part of this family for the past 4 years.

Before the pandemic, in my free time I went to my local health club. I used to enjoy making use of their gym and swimming pool, as well as going to Zumba classes. However my favourite hobby is Travel. In the past few years I have travelled to Sorrento, Milan, Seville, Crete and Paris as well as all over the USA. Along with the amazing places I got to see in these incredible cities, another passion of mine was trying the different cuisines. As my Dad is a chef, this is something I have always had an interest in.

While at present, I only possess 3 years of childcare experience, I also believe that through my 6 years working in many different establishments that I have accumulated a wide variety of life experience that can be moulded into any situation I may face. I think that skills like this can be transferable in any child care job.

Overview

11
11
years of professional experience

Work History

Au Pair

Cultural Care Au Pair
Vienna, VA
08.2022 - 09.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Transported children safely to school, activities and appointments on time.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
  • Fostered positive relationships with host family members, creating a harmonious living situation for all involved.

Cafe Supervisor

The Derwen Garden Centre
06.2020 - 01.2021
  • Provided first-class customer experiences through friendly, efficient and accurate food service.
  • Implemented regular cleaning regimes to ensure the café remained presentable and hygienic at all times.
  • Maintained efficiency during peak food-service times through effective delegation and team management.
  • Communicated effectively and collaboratively with kitchen staff to ensure smooth-running processes between food preparation and delivery.
  • Handled queries and complaints responsibly and professionally, seeking mutually-beneficial resolutions for maintained customer satisfaction.
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and card payments within a short timeframe to minimise delays.
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
  • Coordinated staff work schedules on shift, delegating tasks according to individual strengths to maintain smooth dining, service and front-of-house operations.
  • Enforced social distancing policies to maximise safety of staff and customers.

Waitress

The Dragon Hotel
01.2016 - 06.2020
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
  • Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Calculated charges, issued bills and collected payments.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.

Babysitter

Elise Thompson
10.2019 - 03.2020
  • Consistently maintained a safe and hazard-free environment for optimum child safety and security.
  • Accompanied children to parks and remained in attendance for child safety.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Sanitised dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to optimise types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Discussed any specific child wants, needs and interests with parents.
  • Boosted children's wellbeing by establishing a scheduled routine of eating, playing, bathing and sleeping.
  • Maintained appropriate control of children through confident communication and positive encouragement.

Content Creator - Work Experience

La Casa Ensamblá
02.2020 - 02.2020
  • Designed fliers to promote events and company updates.
  • Closely observed current content trends in the area and created timely articles to meet reader demands.
  • Maintained aesthetics of blog through images and troubleshooting issues.
  • Applied current editing and photography tools to tell the story.
  • Worked with digital artists, post-production team members and other specialists to produce successful content.

Nursery Volunteer

Park Lane Day Nursery
09.2019 - 12.2019
  • Utilised skills in behaviour management to aid positive, productive nursery environments for optimal child development.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Kept areas clean, organised and stocked, and sanitised surfaces and toys after each group had finished in the certain area.
  • Instructed children in crafts and other activities, including creating paintings, drawings, paper crafts and decorations.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Hairdressing Apprentice - Work Experience

Toni & Guy
07.2017 - 07.2017
  • Maintained and checked all hairdressing supplies, consistently anticipating needs to maintain high levels of efficiency.
  • Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
  • Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
  • Gowned-up clients and provided relevant equipment for timely treatment delivery.
  • Maintained impeccable salon cleanliness through sanitising hair stations and sweeping up hair.

Nursery Apprentice - Work Experience

Park Lane Day Nursery
07.2017 - 07.2017
  • Initiated and led creative musical activities, aiding positive child development and enjoyment.
  • Built positive, professional relationships with children and co-workers.
  • Acted as a positive role model to children, carers and colleagues, consistently upholding self values.
  • Supported Nursery Assistants in the effective classroom management of 6+ children, aged from 3 to 4 years.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Waitress

Bistro 7
03.2014 - 01.2016
  • Stocked newly delivered products in storage, kitchen and food prep stations.
  • Cleaned, sanitised and organised food, bins and dry storage racks.
  • Cleaned dishes with detergent, rinsing and sanitising chemicals in two-compartment sink.
  • Completed shift beginning and end procedures, including wrapping cutlery and sanitising tables.
  • Kept carpets and floor clear of debris.
  • Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Quality checked all orders before serving to customers to consistently deliver excellent standards in recipe and presentation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Identified items in stock for first use to decrease waste and profit loss.

Education

GCSE -

Welshpool High School
Welshpool, Powys
4 2018

A-Levels - Photography

Shrewsbury Colleges Group
Shrewsbury
5 2020

3 Credits - Arts And Entertainment

Au Pair Weekend Online Course
Bunker Hill Community College
12.2023

3 Credits - Make A Difference

Au Pair Weekend
Bunker Hill Community College
10.2023

6 Credits - Arts And Entertainment

Au Pair Weekend
Miami, FL
07.2023

Skills

  • Restaurant management
  • Health and safety proficient
  • Superior communication skills
  • Concise time management
  • Physical and emotional care
  • Active listener
  • First Aid and CPR certified
  • Self-motivated
  • Efficient
  • Lead by example
  • Competent people skills
  • Cultural immersion

Timeline

Au Pair

Cultural Care Au Pair
08.2022 - 09.2024

Cafe Supervisor

The Derwen Garden Centre
06.2020 - 01.2021

Content Creator - Work Experience

La Casa Ensamblá
02.2020 - 02.2020

Babysitter

Elise Thompson
10.2019 - 03.2020

Nursery Volunteer

Park Lane Day Nursery
09.2019 - 12.2019

Hairdressing Apprentice - Work Experience

Toni & Guy
07.2017 - 07.2017

Nursery Apprentice - Work Experience

Park Lane Day Nursery
07.2017 - 07.2017

Waitress

The Dragon Hotel
01.2016 - 06.2020

Waitress

Bistro 7
03.2014 - 01.2016

GCSE -

Welshpool High School

A-Levels - Photography

Shrewsbury Colleges Group

3 Credits - Arts And Entertainment

Au Pair Weekend Online Course

3 Credits - Make A Difference

Au Pair Weekend

6 Credits - Arts And Entertainment

Au Pair Weekend
Madeleine Jones