Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Jones

Welshpool,Powys

Summary

I am an Au Pair dedicated to providing children with a warm, nurturing environment for optimal development. I enjoy co-ordinating activities focused on skill-building, social development and positive interactions. I am a childcare professional adept at staying organised and managing hectic situations. I also believe in a kind and compassionate approach when dealing with discipline issues.

I am a musician of 8 years with experience in concert band, duo and trio performances. I qualified to Grade 4 flute and Grade 1 saxophone.

I excel when I am being proactive and keeping busy. When I was 17, alongside college and my part time job as a waitress, I used to baby sit twice a week. I also volunteered at the Children’s Daycare centre I attended when I was younger. I wanted to experience and learn from a professional childcare facility as well as accumulating hours that would benefit me in my application for Cultural Care Au Pair. I was working with Cultural Care for a year and a half trying to match with the perfect host family. In July 2020 I matched with a wonderful American family of 5 and was due to fly out to them at the beginning of February 2021, however due to the pandemic I wasn’t able to obtain my Visa to get there in time to fulfill my duties. This was devastating to both myself and my host family as I had grown to know them and their children very well over the past 7 months. After over two years of knowing this incredible family, lots of perseverance and hard work, I was finally able to fly to them and begin my journey with them as their Au Pair. Its been the most enriching experience being here in the US and been a huge privilege to be a part of this family for the past 4 years.

Before the pandemic, in my free time I went to my local health club. I used to enjoy making use of their gym and swimming pool, as well as going to Zumba classes. However my favourite hobby is Travel. In the past few years I have travelled to Sorrento, Milan, Seville, Crete and Paris as well as all over the USA. Along with the amazing places I got to see in these incredible cities, another passion of mine was trying the different cuisines. As my Dad is a chef, this is something I have always had an interest in.

While at present, I only possess 3 years of childcare experience, I also believe that through my 6 years working in many different establishments that I have accumulated a wide variety of life experience that can be moulded into any situation I may face. I think that skills like this can be transferable in any child care job.

Overview

11
11
years of professional experience

Work History

Au Pair

Cultural Care Au Pair
08.2022 - 09.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Transported children safely to school, activities and appointments on time.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
  • Fostered positive relationships with host family members, creating a harmonious living situation for all involved.

Cafe Supervisor

The Derwen Garden Centre
06.2020 - 01.2021
  • Provided first-class customer experiences through friendly, efficient and accurate food service.
  • Implemented regular cleaning regimes to ensure the café remained presentable and hygienic at all times.
  • Maintained efficiency during peak food-service times through effective delegation and team management.
  • Communicated effectively and collaboratively with kitchen staff to ensure smooth-running processes between food preparation and delivery.
  • Handled queries and complaints responsibly and professionally, seeking mutually-beneficial resolutions for maintained customer satisfaction.
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and card payments within a short timeframe to minimise delays.
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
  • Coordinated staff work schedules on shift, delegating tasks according to individual strengths to maintain smooth dining, service and front-of-house operations.
  • Enforced social distancing policies to maximise safety of staff and customers.

Waitress

The Dragon Hotel
01.2016 - 06.2020
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
  • Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Calculated charges, issued bills and collected payments.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.

Babysitter

Elise Thompson
10.2019 - 03.2020
  • Consistently maintained a safe and hazard-free environment for optimum child safety and security.
  • Accompanied children to parks and remained in attendance for child safety.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Sanitised dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to optimise types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Discussed any specific child wants, needs and interests with parents.
  • Boosted children's wellbeing by establishing a scheduled routine of eating, playing, bathing and sleeping.
  • Maintained appropriate control of children through confident communication and positive encouragement.

Content Creator - Work Experience

La Casa Ensamblá
02.2020 - 02.2020
  • Designed fliers to promote events and company updates.
  • Closely observed current content trends in the area and created timely articles to meet reader demands.
  • Maintained aesthetics of blog through images and troubleshooting issues.
  • Applied current editing and photography tools to tell the story.
  • Worked with digital artists, post-production team members and other specialists to produce successful content.

Nursery Volunteer

Park Lane Day Nursery
09.2019 - 12.2019
  • Utilised skills in behaviour management to aid positive, productive nursery environments for optimal child development.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Kept areas clean, organised and stocked, and sanitised surfaces and toys after each group had finished in the certain area.
  • Instructed children in crafts and other activities, including creating paintings, drawings, paper crafts and decorations.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Hairdressing Apprentice - Work Experience

Toni & Guy
07.2017 - 07.2017
  • Maintained and checked all hairdressing supplies, consistently anticipating needs to maintain high levels of efficiency.
  • Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
  • Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
  • Gowned-up clients and provided relevant equipment for timely treatment delivery.
  • Maintained impeccable salon cleanliness through sanitising hair stations and sweeping up hair.

Nursery Apprentice - Work Experience

Park Lane Day Nursery
07.2017 - 07.2017
  • Initiated and led creative musical activities, aiding positive child development and enjoyment.
  • Built positive, professional relationships with children and co-workers.
  • Acted as a positive role model to children, carers and colleagues, consistently upholding self values.
  • Supported Nursery Assistants in the effective classroom management of 6+ children, aged from 3 to 4 years.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Waitress

Bistro 7
03.2014 - 01.2016
  • Stocked newly delivered products in storage, kitchen and food prep stations.
  • Cleaned, sanitised and organised food, bins and dry storage racks.
  • Cleaned dishes with detergent, rinsing and sanitising chemicals in two-compartment sink.
  • Completed shift beginning and end procedures, including wrapping cutlery and sanitising tables.
  • Kept carpets and floor clear of debris.
  • Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Quality checked all orders before serving to customers to consistently deliver excellent standards in recipe and presentation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Identified items in stock for first use to decrease waste and profit loss.

Education

GCSE -

Welshpool High School
Welshpool, Powys
4 2018

A-Levels - Photography

Shrewsbury Colleges Group
Shrewsbury
5 2020

3 Credits - Arts And Entertainment

Au Pair Weekend Online Course
Bunker Hill Community College
12.2023

3 Credits - Make A Difference

Au Pair Weekend
Bunker Hill Community College
10.2023

6 Credits - Arts And Entertainment

Au Pair Weekend
Miami, FL
07.2023

Skills

  • Restaurant management
  • Health and safety proficient
  • Superior communication skills
  • Concise time management
  • Physical and emotional care
  • Active listener
  • First Aid and CPR certified
  • Self-motivated
  • Efficient
  • Lead by example
  • Competent people skills
  • Cultural immersion

Timeline

Au Pair

Cultural Care Au Pair
08.2022 - 09.2024

Cafe Supervisor

The Derwen Garden Centre
06.2020 - 01.2021

Content Creator - Work Experience

La Casa Ensamblá
02.2020 - 02.2020

Babysitter

Elise Thompson
10.2019 - 03.2020

Nursery Volunteer

Park Lane Day Nursery
09.2019 - 12.2019

Hairdressing Apprentice - Work Experience

Toni & Guy
07.2017 - 07.2017

Nursery Apprentice - Work Experience

Park Lane Day Nursery
07.2017 - 07.2017

Waitress

The Dragon Hotel
01.2016 - 06.2020

Waitress

Bistro 7
03.2014 - 01.2016

GCSE -

Welshpool High School

A-Levels - Photography

Shrewsbury Colleges Group

3 Credits - Arts And Entertainment

Au Pair Weekend Online Course

3 Credits - Make A Difference

Au Pair Weekend

6 Credits - Arts And Entertainment

Au Pair Weekend
Madeleine Jones