MADELEINE JULIEN
Orlando
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Caregiver
Senior Helpers National
2022.10 - 2025.09
- Provided compassionate care and support to seniors, enhancing their quality of life.
- Assisted with daily living activities, ensuring safety and comfort for clients.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Trained and mentored new caregivers on best practices and protocols.
- Monitored client health and reported changes to healthcare providers promptly.
- Implemented engaging activities to promote mental stimulation and physical well-being.
CNA
South Campus Care Center
2020.03 - 2022.07
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Supervisor
Macy’s
2003.07 - 2020.08
- Supervised team to ensure efficient store operations and exceptional customer service.
- Implemented training programs to enhance staff performance and product knowledge.
- Coordinated inventory management processes to optimize stock levels and minimize shrinkage.
- Developed scheduling strategies to meet peak demand periods while maintaining staffing efficiency.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Led initiatives to improve process workflows, resulting in streamlined operations and enhanced productivity.
OB
GYN of Greater
2003.06 - 2013.07
- Responsible for scheduling appointments as well as all front desk tasks such as answering phone calls, recording and transmitting messages, writing summaries of cases and daily activities
- Execute standard medical assistant tasks such as seen and prepared patients before their examination
- Take and record information on patient’s blood pressure, temperature, weight and height
- Served as a Creole translator to facilitate and maintain an effective communication and relation between the Haitian population and the office employees.
Education
Diploma -
Florida Technical College
Kissimmee, FLSkills
- Clinical/Administrative Skills
- Aseptic Technique
- Staple Removal/Suture Removal
- Surgical Tray Set Ups
- Injections
- Patient Preparation for Examination
- EKG & Vital Signs
- Instrument Sterilization
- Snellen Eye Chart
- Specimen Collection
- Front Desk Duties
- Phlebotomy
- HIPAA Trained
- Throat Cultures
- Charting/Records Management
- Basic Wound Care
- Telephone Triage
- Pre-Operative/Post-Operative Care
Certification
American Heart Association – CPR Certified
Timeline
Caregiver
Senior Helpers National
2022.10 - 2025.09
CNA
South Campus Care Center
2020.03 - 2022.07
Supervisor
Macy’s
2003.07 - 2020.08
OB
GYN of Greater
2003.06 - 2013.07
Diploma -
Florida Technical College