Madeleine Kupec
Clute,Texas
Summary
An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and is willing to take on added responsibilities to meet the team and organizational goals. Using professional challenges to utilize interpersonal skills that include excellent attention to detail, time management, and problem-solving techniques. An independent learner with extensive knowledge in maintaining a budget, reaching sales goals, and expanding organizations into new markets.
Overview
13
13
years of professional experience
Work History
Customer Account Manager
Sunstate Equipment Rentals
11.2022 - Current
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Established new accounts through cold calling and personal visits to potential customers
- Negotiated terms and contracts with clients to maintain profitable sales
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Ensuring with Integrity that People come first, providing Safety for all, using Empowerment while overcoming Challenges, and having Fun being part of a great Team.
Vice President of Sales
3S-Team LLC
04.2019 - 02.2023
- Bid Request Management, Staff Training and Development Verbal, Written Communication Problem Solving, Inventory Planning and Management
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Analyzed past sales data and team performance to develop realistic sales goals
- Created and implemented automated cost control programs for major clients
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Substitute Teacher
LSCD #1
01.2021 - 12.2022
- Trained and developed students' skills in word processing, spreadsheet, and database programs.
- Assisted with planning and executing school-wide technology initiatives, supporting technology integration throughout all subject areas.
- Engaged students, developing team-building activities that enhanced student motivation
- Incorporated digital technology into learning instructions and aided students in overcoming technological challenges
Manager of Operations
Napolis Italian Eatery
01.2018 - 04.2020
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Carefully interviewed, selected, trained, and supervised staff
- Created and implemented online timekeeping program for staff.
- Created and developed all web-based advertising and all social media platforms.
Manager of Business Development and Sales
Maurices
06.2017 - 07.2019
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Manager of Operations
Chronicles Distillery
02.2018 - 06.2019
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Manager of Operations
Rib And Chop House
01.2017 - 01.2019
- Prepared for and executed new menu implementations
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies while leading and directing team members on effective methods, operations, and procedures.
- Created electronic platforms of all key performance indicators
Manager of Business Development and Sales
Rue 21
08.2015 - 05.2017
- Supervised guests at front counter, answering questions regarding products
- Reviewed and monitored schedules, purchases, and other expenses to maintain a quarterly budget
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Cashier
Phelps
06.2013 - 07.2015
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Arby's Restaurant
08.2011 - 05.2013
- Maintained clean kitchen by wiping down counters and sinks, taking out trash and recycling, and sweeping and mopping floors
- Responsible for business registers to ensure that all items were paid for
- Cleaned, stocked and restocked workstations and display cases
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Education
Ph.D. - Business Administration And Management
Capella University
Minneapolis, MN12.2025
MBA - Master of Business Administration
University of Wyoming
Wyoming, WY12.2023
BBA - Business Management
University of Wyoming
Wyoming, WY05.2022
Bachelor of Science - Medical Molecular Biology
University of Wyoming
Wyoming, WY12.2021
Skills
- Sales Records
- Management Budgeting and Expenditures Discount Rate Requirements Customer Service Performance Evaluations
- Several of my hard skills include computer technology, data analysis, project management, marketing, structure and development
- Several of my soft skills include communication, teamwork, empathy, problem-solving, time management, and leadership
Timeline
Customer Account Manager
Sunstate Equipment Rentals
11.2022 - Current
Substitute Teacher
LSCD #1
01.2021 - 12.2022
Vice President of Sales
3S-Team LLC
04.2019 - 02.2023
Manager of Operations
Chronicles Distillery
02.2018 - 06.2019
Manager of Operations
Napolis Italian Eatery
01.2018 - 04.2020
Manager of Business Development and Sales
Maurices
06.2017 - 07.2019
Manager of Operations
Rib And Chop House
01.2017 - 01.2019
Manager of Business Development and Sales
Rue 21
08.2015 - 05.2017
Cashier
Phelps
06.2013 - 07.2015
Cashier
Arby's Restaurant
08.2011 - 05.2013
Ph.D. - Business Administration And Management
Capella University
MBA - Master of Business Administration
University of Wyoming
BBA - Business Management
University of Wyoming
Bachelor of Science - Medical Molecular Biology
University of Wyoming