Desired Job Title
Hotel ManagerBanquet ServerDining Room ManagerServerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Jacksonville, FL
Open to relocation: No
Madeleine Lawton
Jacksonville,FL
Work Preference
Summary
Highly motivated Tourism Administrator with extensive experience in management and operations within the hotel and tourism industry. With a dedicated focus on excellence in customer service and optimizing guest experiences, I have cultivated strong skills in leadership, managing multidisciplinary teams, and efficient resource management to maximize profitability and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Hospitality Intern Supervisor
The Lodge at The Spruce Peak
Stowe, VT
2023.01 - 2024.01
- Operational rotations across front office leadership and food and beverage functions built comprehensive knowledge of resort operations.
- Guest check-in and check-out support at Lodge at Spruce Peak front desk contributed to smooth arrival and departure flow.
- Positive guest experiences resulted from prompt resolution of concerns with knowledgeable, friendly service.
- Concierge service requests for dining, activities, and resort amenities were supported effectively.
- Housekeeping operations across guest rooms, public areas, and back-of-house spaces stayed aligned through coordination with front desk and maintenance teams on room readiness and guest needs.
- Smooth seating flow and professional guest service resulted from reservation and waitlist management through host stand system and quick resolution of seating issues and guest requests.
Receptionist
Estelar Hotel
Lima, Lima, Peru
2022.01 - 2023.01
- Executed front desk operations, managing guest check-in/out, reservations, billing, and inquiries to enhance guest experience. Utilized OPERA PMS to coordinate with housekeeping, process payments, and deliver exceptional customer service. Managed reports, resolved guest concerns, and upheld hotel policies and security standards to ensure a safe environment.
Food and Beverage
Poco Diablo Resort
, Arizona
2021.12 - 2022.03
- Delivered food and beverage service, ensuring timely order taking, attentive serving, and exceptional guest experiences. Handled payments, maintained cleanliness standards, and coordinated effectively with kitchen and bar staff to ensure smooth operations. Followed safety and hygiene standards, contributing to a safe and clean dining environment while enhancing service efficiency.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Tourism Administration -
NATIONAL UNIVERSITY OF SAN MARCOS
Lima, Peru2022-01
Advanced English -
ICPNA
Lima, Peru2020-01
Skills
- Management Skills
- Assertive Communication
- Teamwork
- Leadership
- Critical Thinking
- Guest Relations
- Conflict Resolutions
- Time Management
Personal Information
Title: Hospitality Management
Languages
English (Advanced ), Spanish ( Fluent)
Timeline
Hospitality Intern Supervisor
The Lodge at The Spruce Peak
2023.01 - 2024.01
Receptionist
Estelar Hotel
2022.01 - 2023.01
Food and Beverage
Poco Diablo Resort
2021.12 - 2022.03
Bachelor of Tourism Administration -
NATIONAL UNIVERSITY OF SAN MARCOS
Advanced English -
ICPNA