Compassionate and dedicated professional with 3+ years of customer service experience and a strong commitment to helping others. Skilled in problem-solving, communication, and building positive customer relationships.
Strong interpersonal skills , supported by psychology studies that enhance understanding of human behavior and communication. Empathetic and skilled at building rapport across backgrounds.
Collaborative and team-oriented , with excellent communication and active listening skills. Experienced in diverse group settings, known for reliability, conflict resolution, and fostering a positive, respectful environment.
Quick learner with strong initiative and adaptability. Easily picks up new tools and procedures, applies feedback effectively, and contributes to team goals with efficiency.
Service-oriented and proactive , consistently going above and beyond to meet customer needs and enhance satisfaction.
Highly flexible and dependable , with availability to meet changing scheduling needs—including evenings and weekends.
Overview
8
8
years of professional experience
Work History
Intern
Yale New Haven Hospital Saint Raphael Campus
06.2022 - Current
Provides compassionate care to patients, addressing concerns and answering questions to ensure satisfaction
Improves patient care by meticulously documenting medical histories, physical examinations, and treatment plans
Remains calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
Supports pulmonologists by performing delegated tasks such as vital sign monitoring and specimen collection efficiently.
Retail Sales Associate
Abercrombie Kids
05.2023 - 01.2025
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
Increased sales revenue through effective product recommendations tailored to individual customers
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
Babysitter
Weston/Westport/Norwalk Families
08.2017 - Current
Ensures safety and wellbeing of children
Offers emotional support by actively listening to children's concerns and responding empathetically
Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment.
Food Service Worker
Uncle Leo's Not Just Coffee & Donuts
05.2023 - 08.2024
Delivered exceptional service by promptly addressing customer concerns and special requests
Maintained safety standards by properly handling food and adhering to sanitation guidelines
Streamlined food preparation processes for increased efficiency and minimal wait times for customers
Collaborated with kitchen staff to ensure timely and accurate order fulfillment
Cashier
The Little Kitchen Of Westport
06.2021 - 10.2022
Handled customer interactions and ensured effective service
Resolved customer complaints professionally, leading to improved customer relations
Certified Surgical Technologist at Yale New Haven Hospital Saint Raphael CampusCertified Surgical Technologist at Yale New Haven Hospital Saint Raphael Campus