Madeleine McKenna
Clermont,FL
Summary
Driven State Certified Nursing Assistant and Customer Service Representative with a track record of providing top-notch patient care and customer service at Benton House Of Clermont. Skilled in HIPAA compliance and demonstrating exceptional bedside manners, I excel in fast-paced environments, ensuring both patient dignity and customer satisfaction. My expertise in CPR/AED and ability to build strong relationships have consistently enhanced client loyalty. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Benton House Of Clermont
2023.10 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted residents with daily living activities for enhanced comfort and wellbeing.
- Checked residents vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor residents'' physical and mental status throughout shifts.
Customer Service Representative
Nothing Bundt Cakes
2022.10 - 2023.09
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.s
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Professional Health
Lake Sumter State College
Clermont, FL05.2025
High School Diploma -
South Lake High School
Groveland, FL05.2023
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Bathing Assistance
- Alzheimer's and Dementia Care
- Basic Life Support
- Bedside manner
Certification
- CNA - Certified Nurse Assistant
- CPR- cardiopulmonary resuscitation
- First Aid
Timeline
Certified Nursing Assistant
Benton House Of Clermont
2023.10 - Current
Customer Service Representative
Nothing Bundt Cakes
2022.10 - 2023.09
Professional Health
Lake Sumter State College
High School Diploma -
South Lake High School
- CNA - Certified Nurse Assistant
- CPR- cardiopulmonary resuscitation
- First Aid
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