Summary
Overview
Work History
Education
Skills
References
Timeline
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Madeleine Michaud

College Station,TX

Summary

Dynamic and adaptable professional with a proven track record in customer satisfaction and conflict resolution, honed across roles at Claire's Stores and as a self-employed Babysitter. Expert in time management and maintaining a calm demeanor under pressure, consistently enhancing customer experiences. Demonstrates exceptional multitasking and organizational abilities, achieving positive outcomes in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Claire's Stores
College Station, Texas
01.2023 - 11.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Customer Service Cashier

Walmart
Boerne, Texas
12.2020 - 08.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.

Babysitter

Self Employed Services
Fair Oaks, Texas
01.2022 - 08.2022
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Tailoring activities based on the individual needs of each child under care.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Developing creative ways to encourage learning through everyday experiences.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Helping older children with homework assignments as directed by parents.

Education

High School Diploma -

Boerne High School
Boerne, TX

Some College (No Degree) - Communications

Blinn College
Bryan, TX

Skills

  • Customer satisfaction
  • Time management
  • Phone etiquette
  • Issue escalation
  • Attention to detail
  • Multitasking and organization
  • Customer service
  • Conflict resolution
  • Positive and professional
  • Guest services
  • Cultural awareness
  • Calm demeanor
  • Adaptability and flexibility

References

References available upon request.

Timeline

Customer Service Cashier

Claire's Stores
01.2023 - 11.2023

Babysitter

Self Employed Services
01.2022 - 08.2022

Customer Service Cashier

Walmart
12.2020 - 08.2023

High School Diploma -

Boerne High School

Some College (No Degree) - Communications

Blinn College

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Madeleine Michaud