Madeleine Mills
Columbia,SC
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Twin Peaks. Proven ability to multitask effectively while enhancing guest experiences. Skilled in responsible alcohol service and adept at handling difficult customers, fostering loyalty through outstanding service and teamwork. Committed to maintaining a positive and engaging environment.
Overview
6
6
years of professional experience
Work History
Bartender
Twin Peaks
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Oak Grove Fish House
06.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Door Coordinator
Texas Roadhouse
10.2019 - 05.2021
- Maintained clear communication with clients throughout projects, fostering positive relationships and repeat business.
- Spearheaded a team of door coordinators, ensuring timely project completion and client satisfaction.
- Evaluated employee performance regularly to identify areas of improvement, offering constructive feedback and tailored development plans.
- Supervised customer-facing personnel and contract employees.
Education
Midlands Middle College
Columbia, SC2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
Timeline
Bartender
Twin Peaks
06.2022 - Current
Server
Oak Grove Fish House
06.2021 - 06.2022
Door Coordinator
Texas Roadhouse
10.2019 - 05.2021
Midlands Middle College
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