Madeleine Morris
Round Rock,TX
Summary
Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Shopper
H-E-B Plus
06.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
Server
Bahama Bucks
03.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Cedar Ridhe Highschool
Round Rock, TX05.2024
Skills
Customer Service
Attention to Detail
Planning and Organization
Decision-Making
Customer Relations
Flexible Schedule
Relationship Building
Prioritizing Orders
Upbeat and Outgoing Attitude
Online Order Processing
Heavy Lifting
Verifying Order Accuracy
Product Knowledge
Accurate money handling
Sales proficiency
Physical Stamina
Opening and closing procedures
Food safety and sanitation
Certification
- TABC License
- Certified Food Safety Handler
Timeline
Personal Shopper
H-E-B Plus
06.2023 - Current
Server
Bahama Bucks
03.2022 - 03.2023
High School Diploma -
Cedar Ridhe Highschool