Madeleine Noland
Brasstown,NC
Summary
A Positive and upbeat assistant. Successful at balancing guests and business needs. Well-organized in managing and coordinating services with other employees. Good at multitasking, planning and communication skills. Very communicative with 7 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual always arriving to work prepared and on time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Cowan & Cowan Law Firm
Murphy , NC
09.2023 - Current
- I am currently working at Cowan & Cowan Law firm, my job entails taking all incoming calls, answering customer inquiries, questions and concerns, as well as scheduling, communicating and providing information to clients. Managing calendars for the attorneys is an important task by tracking upcoming meetings with clients. A few things that I do in the office include
- Commissioned Notary Public which performs notarizations, or notarial acts, to deter fraud and establish that the signer understands the document they're signing.
- Assist with document preparation for closings.
- Scanned and digitized hardcopy documents into electronic format and stored them securely on the network drive.
- Greeted visitors in a professional manner; responded to inquiries; and directed them appropriately.
- Proofread documents such as contracts, letters, legal descriptions and ensuring accuracy of content before submission.
- Drafted basic letters of engagement for new clients.
Bartender, Server, Host, & Administrative Assitant
The Crown
Brasstown, NC
06.2022 - 09.2023
- At the Crown their goal was to have a welcoming Atmosphere and it was here that I learned many valuable skills. As a host I acquired skills on how to be welcoming, communicative, and adaptable. While working as a server and bartender, I used my previous skills in hospitality in addition to time management and problem solving. I also worked as an administrative assistant in the office which entailed inventory, invoices, organization, and filing.
Office Assitant and Cabin Cleaner
Great Mountain Properties
Brasstown , NC
06.2020 - 06.2022
- Working as their front desk administration, I helped with creating reservations, customer service, social media planning, and helping to build their booking website. I also assisted with housekeeping duties when needed and that included turning over the cabins from one guest to another and delivering custom orders to guests.
Education
Associate of Arts - Art Education
Tri-County Community College
Murphy, NCSome College (No Degree) - Art Education
Appalachian State University
Boone, NCSkills
- Years of Customer Service Experience
- Highly Organized
- Problem Solving
- Time Management
- Communication skills
- Word and Excel
Affiliations
- Literature
- Art
- Baking (specifically bread)
- Travel
Certification
- Notary Public
Timeline
Front Desk Assistant
Cowan & Cowan Law Firm
09.2023 - Current
Bartender, Server, Host, & Administrative Assitant
The Crown
06.2022 - 09.2023
Office Assitant and Cabin Cleaner
Great Mountain Properties
06.2020 - 06.2022
Associate of Arts - Art Education
Tri-County Community College
Some College (No Degree) - Art Education
Appalachian State University
- Notary Public
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