Madeleine November
Bradenton,FL
Summary
Purposeful healthcare executive with a proven record in health system strategic account management, consulting, business development, and enterprise sales. Track-record in both leadership and individual contributor roles for year over year revenue and bookings growth achieving high customer satisfaction and retention. Skilled in building relationships with team members, health system stakeholders, and C-level leaders across health systems.
Overview
34
34
years of professional experience
Work History
President
Madeleine November, LLC
Bradenton, FL
01.2023 - Current
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Negotiate purchase agreements and contracts with buyers and sellers.
- Generate leads through networking activities such as cold calls and referrals from past clients.
Customer Success, Sales & Advisory Services Leader
Premier, Inc.
Charlotte, North Carolina
01.2018 - 06.2021
- Directed $200M+ in revenue for healthcare SaaS-based analytics and consulting services delivering on annual 10+% revenue goal
- Achieved team annual renewal rates of 97% and a 3:1 return on investment
- Developed and closed large-scale enterprise contracts for technology and services $2M+
- Created and maintained relationships with key customers and partners to ensure long-term growth.
- Coached, developed and motivated team to achieve revenue, sales, renewal and customer satisfaction goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Field/Regional Team Leader
Premier, Inc.
01.2007 - 01.2018
- Orchestrated operations for $100M+ revenue (Group Purchasing, Technology and Consulting) delivering on 8-10% growth goals and 98% retention annually
- Developed and implemented regional sales strategies focused on growth and retention
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Led large-scale consulting projects and technology implementations
- Conducted regular business reviews focused on client satisfaction, return on investment, opportunities in the areas of supplies, pharmacy, and labor as well progress toward reaching clinical and quality goals
- Co-created business solutions with health systems to include specialty pharmacy and technology.
Client Executive
Premier Inc
01.2005 - 01.2007
- Marketed and sold comprehensive suite of clinical and operations benchmarking and surveillance products to new and existing acute care customers.
- Created and maintained relationships with key stakeholders to build trust and foster collaboration.
- Provided consulting services to clients regarding their business objectives and challenges.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and grew assigned territory meeting/exceeding year over year revenue, customer ROI, customer satisfaction and bookings goals.
Global Supply Chain/Marketing/Customer Account Mgmt.
Nestle- Purina
St Louis, MO
01.2000 - 01.2005
- Led key implementation workgroups during Nestle's acquisition of Purina
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times for large retail customers.
- Conducted regular reviews of existing supply chain practices to identify opportunities for streamlining operations to drive value to the customer.
- Supported and implemented marketing plans for new products.
E-Commerce Consulting Leader
I-Many, New company name Revitas
Franklin, NJ
02.2000 - 11.2000
- Built and managed e-commerce team developing business within Healthcare industry, and implemented value-added programs/initiatives with hospitals, physicians, and providers.
- Garnered outstanding results through evaluating customer contracting and procurement business processes, and devising improved B2B solutions.
Strategic Account Mgmt./Business Development/Consulting
VHA (Vizient)
Dallas, TX
01.1990 - 01.2000
- Spearheaded the development of Supply Chain Performance, Consulting Service Line.
- Provided high quality consulting resources to healthcare organizations, greatly reducing operational and clinical costs in materials and support service areas such as labor, inventory, product standardization, logistics, and information.
- Oversaw methodology development and new service offerings.
- Noted for exemplary sales and marketing activity management.
- Led acquisition discussions and negotiations with potential consulting firms.
Education
Master of Science in Management - Marketing -
Rensselaer Polytechnic Institute
Bachelor of Science in Finance -
University of Connecticut
Skills
- Healthcare experience account management, sales, technology, consulting, operations, contracting, product development and marketing
- In-depth knowledge of healthcare sectors, including supply chain, pharmacy, specialty pharmacy, data, workforce, quality, and safety
- Positioning SaaS-based single platform solutions and services
- Adept at delivering impactful client business reviews and aligning with health system priorities
- Relationship management serving large health systems ($5B to $40B)
- Exceptional interpersonal and communication skills for strategic and functional engagement in health systems
- Skillful at training, coaching, and ensuring adoption of products and services
- Strong process management skills focused on project implementation, customer satisfaction, retention, issue resolution, and product improvement
Timeline
President
Madeleine November, LLC
01.2023 - Current
Customer Success, Sales & Advisory Services Leader
Premier, Inc.
01.2018 - 06.2021
Field/Regional Team Leader
Premier, Inc.
01.2007 - 01.2018
Client Executive
Premier Inc
01.2005 - 01.2007
E-Commerce Consulting Leader
I-Many, New company name Revitas
02.2000 - 11.2000
Global Supply Chain/Marketing/Customer Account Mgmt.
Nestle- Purina
01.2000 - 01.2005
Strategic Account Mgmt./Business Development/Consulting
VHA (Vizient)
01.1990 - 01.2000
Master of Science in Management - Marketing -
Rensselaer Polytechnic Institute
Bachelor of Science in Finance -
University of Connecticut
Additional Information
Real Estate License (Florida), Proficient in Microsoft Office, CRM tools like Salesforce.com, thriving in fast-paced, demanding environments.
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