Madeleine Onishea
Pineville,LA
Summary
Results-driven professional with a background in banking and hospitality. Known for effective communication and problem-solving skills, consistently delivering exceptional customer service and supporting branch operations.
Overview
7
7
years of professional experience
Work History
Universal Banker
Red River Bank
Pineville, LA
11.2020 - Current
- Processed customer transactions efficiently and accurately.
- Assisted clients in selecting appropriate banking products and services.
- Maintained compliance with banking regulations and internal policies.
- Resolved customer inquiries and concerns with professionalism and care.
- Educated clients on digital banking tools and online services.
- Conducted account maintenance tasks, including updates and closures.
- Supported branch operations by managing cash handling procedures effectively.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Verified customer identity through driver's license or other forms of identification.
- Collaborated with team members to improve service delivery and workflows.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Waitress/Manager on Duty
Buckets Crawfish and Seafood
Pineville, LA
10.2018 - 11.2022
- Provided prompt and friendly service to enhance customer dining experience.
- Took customer orders accurately using point-of-sale system.
- Assisted kitchen staff in food preparation and order assembly.
- Maintained cleanliness and organization of dining and service areas.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
GED -
Oak Hill High School
Hineston, LASkills
- Customer transaction processing
- Account management
- Banking product knowledge
- Regulatory compliance
- Digital banking education
- Customer relationship management
- Cash handling procedures
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Customer service excellence
- Time management
Timeline
Universal Banker
Red River Bank
11.2020 - Current
Waitress/Manager on Duty
Buckets Crawfish and Seafood
10.2018 - 11.2022
GED -
Oak Hill High School