Madeleine Rendon
Buford,GA
Summary
Dynamic professional with extensive experience in customer service at Mega Taco, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Recognized for maintaining cleanliness and fostering teamwork, while ensuring accurate cash handling and order accuracy. Committed to delivering exceptional service and building lasting customer relationships.
Overview
13
13
years of professional experience
Work History
Waitress
Mega Taco
06.2014 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Assistant Manager
Tony’s Beauty Brows
01.2020 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Secretary
Mexivene
02.2012 - 06.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Bachelor Of Accounting - Accounting
Universidad Santa María
Caracas, Venezuela 07.2007
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Safe food handling
- Complaint resolution
- Accurate money handling
- Order accuracy
- Handling complaints
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Tony’s Beauty Brows
01.2020 - 07.2023
Waitress
Mega Taco
06.2014 - Current
Secretary
Mexivene
02.2012 - 06.2014
Bachelor Of Accounting - Accounting
Universidad Santa María
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