Madeleine Robbins
Summary
Dependable and motivated professional server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Demitri's Taverna
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- As a server, I interact with customers, make sure they are enjoying themselves and their food, and create an inviting environment to encourage them to come back
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Supervisor
Teaspoon
02.2022 - Current
- At Teaspoon, I make sure that the back of the house is running smoothly
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Sales Associate
Journeys
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Cashier/ Sales Associate
Wienerschnitzel
06.2020 - 10.2021
- At Wienerschnitzel, I worked the cash register and made milkshakes and other ice cream-related treats, as well as, bagged food
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Administration of Justice
Los Positas Community College
Livermore, CA05.2025
Skills
- Customer Service
- Cashiering
- Time Management
- Customer Satisfaction
- Teamwork
- Sales
- Leadership
- Retail
- Hospitality
- Food and Beverage Handling
- Communication
References
- Demitri Kaplanis, Owner of Demitri’s Taverna, (925) 583-4319
- CJ Cunningham, Shift Supervisor at Journeys, (561) 851-3907
- Rick Goldsberry, Previous owner of Wienerschnitzel, (925) 784-4046
Certification
- Food Handler Certificate
- California RBS Certification
Timeline
Server
Demitri's Taverna
02.2022 - Current
Shift Supervisor
Teaspoon
02.2022 - Current
Sales Associate
Journeys
11.2021 - 02.2022
Cashier/ Sales Associate
Wienerschnitzel
06.2020 - 10.2021
Associate of Science - Administration of Justice
Los Positas Community College