- Horseback Riding
- Hiking
- Music
- Running
- Skiing
- Movies
Madeleine Schaefer
Austin,TX
Summary
Experienced worker in hospitality and retail, excelling in customer relations, problem solving, and staff management. Focused on improving the customers' experience while fostering a healthy and supportive work environment within the workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hubbard's Yellowstone Lodge
05.2020 - 09.2024
- Supervised day-to-day operations of the lodge and ranch
- Managed a staff of 20, encouraging and assisting them to go above and beyond at work
- Helped guests with any and all needs
- Dealt with deposits, checkouts, and purchases in store
- Assisted in interviewing, hiring, and training of new employees
- Built long lasting relationships with clients
- Managed inventory of store, bar, kitchen, and fly shop
- Took over for general manager on days off/trips
Retail Keyholder
Brandy Melville
09.2022 - 05.2023
- Opened and closed store
- Worked with store manager to create and supervise employee schedules
- Volunteered for extra shifts during holidays and other busy periods
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations
- Completed bank runs and communicated finances with upper management
- Trained sales associates
Medical Biller
Sunrise Therapy
10.2021 - 05.2022
- Verified insurance of patients to determine eligibility
- Communicated with insurance providers to resolve denied claims and resubmitted
- Managed appeals process for denied claims to receive reimbursements from insurance companies
- Filed and updated patient information and medical records
- Collected payments and applied to patient accounts
- Kept complex and accurate spreadsheets of records on Microsoft Excel
Server
Alta Lodge
11.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders and manage bills
- Cultivated warm relationships with guests throughout their stay
- Assisted team members during busy shifts
- Volunteered to work extra shifts during holidays and weekends
- Maintained a clean and sanitary workspace to ensure safe food handling
Education
- Agricultural Business
Montana State University
Bozeman05-2028
High School Diploma -
Arcadia High School
Phoenix, AZ05-2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Retail Operations
Interests
Timeline
Server
Alta Lodge
11.2023 - 04.2024
Retail Keyholder
Brandy Melville
09.2022 - 05.2023
Medical Biller
Sunrise Therapy
10.2021 - 05.2022
Assistant Manager
Hubbard's Yellowstone Lodge
05.2020 - 09.2024
- Agricultural Business
Montana State University
High School Diploma -
Arcadia High School
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