Summary
Overview
Work History
Education
Skills
Additional Information
Tools
Certification
Timeline
Generic

Madeleine Swanson

Grafton,WI

Summary

Strategic and results-driven operations leader with 10+ years of progressive experience at Kohl’s, specializing in process improvement, driving digital transformation, cross-functional collaboration, and improving performance in high-growth environments. Proven track record of leading high-performing teams, operational optimization, and driving impactful initiatives across digital and business operations. Adept at translating complex data into actionable insights and fostering a culture of continuous improvement, collaboration, and innovation. Thrive in fast-paced, high-growth environments, comfortable navigating ambiguity, driving change, and delivering results under pressure.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager, Digital Process, Reporting, and Training

Kohl's
09.2017 - Current
  • Led strategic cross-functional initiatives improving operational efficiency and reducing costs through data analysis and process redesign.
  • Managed and developed a high-performing team of analysts and digital ops professionals through coaching, feedback, and targeted upskilling, creating a pipeline of future leaders.
  • Scoped, executed, and iterated on digital process improvements in collaboration with internal customers, vendors, and stakeholders.
  • Translated operational insights and business data into actionable recommendations, influencing leadership decision-making.
  • Provided direction to process analysts in creating dashboards to track key digital KPIs, enhancing decision-making across product, engineering, and customer service teams.
  • Implemented continuous improvement frameworks across training and reporting processes, enabling higher team agility and consistency.
  • Facilitated brainstorming sessions to challenge the status quo and drive high-impact, innovative solutions across departments.

Item Production Process Analyst

Kohl's
06.2014 - 09.2017
  • Conducted root cause analysis and business process reviews that uncovered inefficiencies, resulting in scalable operational enhancements.
  • Partnered with technical and non-technical teams to ensure adoption of new processes through training, documentation, and alignment.
  • Supported strategic planning by modeling end-to-end processes and highlighting key areas for automation or simplification.

Web Merchandise Editor

Kohl's
08.2011 - 06.2014
  • Managed multiple product categories simultaneously, ensuring timely delivery of high-quality product page copy.
  • Optimized item content quality by diligently proofreading and editing articles for grammar, spelling, and consistency.

Web Merchandise Writer

Kohl's
03.2008 - 08.2011
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content across varied product categories, increasing customer confidence and engagement.

Education

Bachelor Of Arts - English

University of Wisconsin - Milwaukee
Milwaukee, WI
12.2007

Skills

  • Operational Strategy & Execution
  • Team Leadership & Talent Development
  • Process Optimization & Cross-Functional Collaboration
  • KPI Management
  • Stakeholder Communication (Technical & Non-Technical)
  • Project Management & Initiative Execution
  • Partnership while Challenging the Status Quo
  • Training Design & Implementation

Additional Information

Lead Kohl’s Digital Development Committee, providing opportunities for Kohl’s 300+ Digital employees to participate in or attend Speed Networking, Coffee Chats and Leadership Panels.


Hosted 10 Digital interns as the Digital department leadership sponsor from 2022-2024.

Tools

  • Excel
  • Qlik
  • LucidChart
  • Google Suite

Certification

Six Sigma Green Belt - In Progress

(Expected Completion: August 2025)

Timeline

Manager, Digital Process, Reporting, and Training

Kohl's
09.2017 - Current

Item Production Process Analyst

Kohl's
06.2014 - 09.2017

Web Merchandise Editor

Kohl's
08.2011 - 06.2014

Web Merchandise Writer

Kohl's
03.2008 - 08.2011

Bachelor Of Arts - English

University of Wisconsin - Milwaukee

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