Madeleine Whalen
Greenwood,IN
Summary
Dedicated, team-oriented individual with strong background in Mathematics and Information Technology. Excellent communication and analytical skills and always willing to take initiative. Highly motivated by the success of team members and passionate about learning and teaching. Looking opportunities for personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Chapter President
Association For Women In Mathematics
08.2023 - Current
- Elected President of the IUPUI Student Chapter of the Association for Women in Mathematics
- Lead the chapter and manage its activities in accordance with the policies and procedures of the AWM and the chapter bylaws
- Preside all meetings of the chapter and its executive team
- Organize STEM related events for club members and campus community
- Plan STEM related events, community outreach, and civic engagement
- Provide peer mentorship by offering guidance, support, and advice to junior members, fostering their personal and professional growth
- Strengthen community involvement by developing and implementing new charitable plans
- Create and manage committees to effectively handle different aspects of organization's business
- Improve public knowledge and perception of group by utilizing social media, partnerships and news highlights
- Keep all members involved by delegating tasks based on need and individual strengths
Mathematics Undergraduate Researcher
IUPUI
06.2023 - Current
- NSF Mathematics Research Experience for Undergraduates - Summer 2023
- Collaborating on a theoretical mathematical model of the immune system's response to a heart transplant
- Develop effective mathematical modeling skills as a result of working on a theoretical model of the immune system's interactions with heart transplants
- Conduct mathematical simulations of physiological processes using MATLAB
- Plan, modify, and execute research techniques, procedures, and tests
- Perform statistical, qualitative, and quantitative analysis
- Participate in regular meetings with faculty advisor and research collaborator to discuss aspects of research and simulations
- Prepare materials for reports, presentations, and submission to peer-reviewed journal publications
- Disseminate research findings via reports and presentations
- Preparing manuscript for submission to peer reviewed journal
Mathematics Assistance Center Manager
IUPUI
08.2022 - Current
- Manage work and performance of 90+ employees with 23 direct reports
- Direct daily operations of on campus tutoring center
- Conduct and facilitate tutoring sessions
- Facilitate small group and one-on-one tutoring sessions focusing on academic subject areas related to mathematics
- Create and share math resources and materials to improve student comprehension
Math Tutor and Grader
IUPUI
08.2021 - Current
- Tutor 10-20 students per week
- Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Develop and implement individualized lesson plans for each student, tailored to their individual needs
- Assess student learning needs and provide relevant instruction to close knowledge gaps
- Utilized diverse teaching strategies and resources to help students better understand math concepts
- Grade and provide feedback on assignments
IT Support Analyst
The Cellular Connection
01.2020 - 04.2021
- Provided Tier 1 support in the following areas: operations, supply chain, troubleshooting, desktop, hardware, software and network
- Performed remote support tasks for devices such as desktops, smartphones and tablets, correcting issues on Windows, iOS and Android units via Bomgar
- Created user accounts and managed access control
- Monitored systems in operation and quickly troubleshot errors
- Monitored helpdesk and responded to incoming tickets to address support needs via ServiceNow
- Configured and distributed devices used daily by employees
- Utilized ticketing system to track customer requests and prioritize urgent needs
- Conducted regular reviews of operations and identified areas for improvement
- Conducted regular reviews of operations and generated reports detailing findings
- Maintained database systems to track and analyze operational data
- Generated reports detailing findings and recommendations
- Generated operation reports and input findings into digital database
- Gathered, organized and input information into digital database
- Created instructional content, including knowledge base articles and how-to guides, to facilitate employee training on key procedures
Store Manager
The Cellular Connection
07.2017 - 01.2020
- Managed a team of 10 employees at 2 store locations
- Managed store operations including: inventory management, cash control, opening/closing procedures, marketing, and store maintenance
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard procedures
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Trained new employees on proper protocols and customer service standards
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Observed and assessed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Sales Associate
Justice
05.2014 - 07.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
Bachelor of Science - Applied Mathematics
Indiana University Purdue University Indianapolis
Indianapolis, IN05.2024
Skills
- MATLAB
- Python
- R / RStudio
- Tableau
- Microsoft Power BI
- Microsoft Office Suite
- Adobe Creative Suite
- Data Analysis
- IT Service Management
- Technical Support
- LaTeX
Leadership and Engagement
AWM
Certification
- ITIL Foundations, AXELOS Global Best Practices - July 2020
- Data Analyst Professional, DataCamp - In Progress
- Microsoft Certified: Power BI Data Analyst Associate - In Progress
Fine Arts
- Minor in Studio Art
- Dance
- Piano, violin, ukulele
References
Available upon request.
Timeline
Student Chapter President
Association For Women In Mathematics
08.2023 - Current
Mathematics Undergraduate Researcher
IUPUI
06.2023 - Current
Mathematics Assistance Center Manager
IUPUI
08.2022 - Current
Math Tutor and Grader
IUPUI
08.2021 - Current
IT Support Analyst
The Cellular Connection
01.2020 - 04.2021
Store Manager
The Cellular Connection
07.2017 - 01.2020
Sales Associate
Justice
05.2014 - 07.2017
Bachelor of Science - Applied Mathematics
Indiana University Purdue University Indianapolis
- ITIL Foundations, AXELOS Global Best Practices - July 2020
- Data Analyst Professional, DataCamp - In Progress
- Microsoft Certified: Power BI Data Analyst Associate - In Progress
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