Madeleine White
Summary
I bring into the workplace a solid work ethic, a positive attitude, superior customer service and strong communication skills. I take pride in my work and I am committed to providing a level of quality service that an employer can be proud to offer their clients. I am detail-oriented, adaptable, highly efficient and resourceful in fast paced or changing environments. I consider myself an organized self-starter who works well independently to get the job done to the satisfaction of the client and employer.
Overview
19
19
years of professional experience
Work History
Massage Therapist
Private Practice
Muncie, IN
01.2014 - 03.2020
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Diversified services by training in additional techniques such as Myofascial Release Therapy.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Advised clients on areas such as posture, at-home exercises and stretches.
Massage Therapist
Clear Choice Chiropractic
Muncie, IN
06.2017 - 01.2018
- Maintained detailed and accurate case histories of patients.
- Established and responsive to needs and goals of the client.
- Maintained a clean and professional environment for clientele.
- Provided consistent quality service to ensure repeat patronage.
- Adherence to all ethical, health and safety standards.
Office Manager (Supplemental)
Northern Lights School of Massage
Muncie, IN
10.2016 - 05.2017
- Coordinating staff and student scheduling using Mind Body software.
- Receiving incoming phone calls.
- Educating clients on services and benefits of bodywork.
- Entrusted with generating weekly payroll reports and processing bank transactions.
- Coordinating off-site events, marketing and maintaining social media presence.
Massage Therapist
Elements Massage Studio
Thousand Oaks, CA
06.2015 - 07.2016
- Provided therapeutic massage to clientele of varying ages and medical needs.
- Created a clean, comfortable, professional environment.
- Established consistent and open communication.
- Customized sessions to meet individual needs.
- Worked in compliance with all ethical, health and safety standards required by law.
Certified Massage Therapist - Independent Contractor
Vaziri Alternative Medicine
Woodland Hills, CA
05.2014 - 07.2016
- Provided friendly and professional customer service.
- Individualized assessments of clients unique medical history and personal goals.
- Customized treatments to ensure client satisfaction and repeat patronage.
- Experience with a wide spectrum of medical needs including terminally ill, athletes and prenatal clients.
- Responsible for booking and rebooking clients utilizing scheduling software.
- Adherence to all ethical, health and safety standards required by law.
Care Giver
Home Instead Care
Los Angeles, CA
01.2014 - 04.2015
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Program Manager
People Inc
Amherst, NY
10.2012 - 04.2013
- Supervised a dedicated team of employees providing direct care to residents with developmental disabilities.
- Hiring and training of incoming staff, setting a high standard of quality and expectations.
- Provided ongoing coaching and mentoring to enhance staff development.
- Entrusted as rep-payee for all residents, managing their financial accounts and monetary obligations.
- Collaborated monthly with the support team to customize plans for the changing needs of each resident.
- Maintained reoccurring health and safety mandates to meet state requirements.
- Weekly financial account audits to maintain budget and transparency.
Team Leader
People Inc.
, Amherst NY
09.2009 - 10.2012
- Assistant to the Program Manager in a group home for residents with developmental disabilities.
- Entrusted with weekly financial audits and account organization.
- Participation in monthly support meetings.
- Trained incoming staff on site specific protocols and requirements.
- Organized house events and regular employee recognition spotlights.
- Coordinated recreational events based on client centered preferences.
- Engaged in crisis intervention, resolution and ensuring the safety of medically compromised residents.
- Assisted with developing daily living skills such as self care, managing money and utilizing public transportation.
Direct Care Specialist
People Inc.
Amherst, NY
09.2006 - 09.2009
- Provided residents with support and training in daily living skills.
- Trained in SCIP techniques, CPR and First Aid.
- Routine crisis intervention and resolution.
- Maintained thorough understanding of medical information and ensured the safety of medically compromised residents.
Education
Certification - Phlebotomy
Spokane Falls Community College
Spokane, WA 01.2022 - 03.2022
Bachelor of Science - Anthropology
Ball State University
Muncie, INCertification - Massage Therapy and Hydrotherapy
Finger Lakes School of Massage
2013
Skills
- Licensed Phlebotomist
- CPR and First Aid Certification
- Strong Work Ethic
- Follow-Through
- Time Management
- Crisis Resolution
- Multi-tasking
- Efficiency
- Client Records Maintenance
- Effective Communications
- In-home Client Treatment
- Quality Assurance
- Email and Phone Etiquette
- Medical History Taking
- Detail-Oriented
- Customer Service
Websites
Continuing Education
Fascial Anatomy 2015
Oncology Massage 2015
Myofascial Release 1 2015
Myofascial Release Immersive Work Study 2015
Compassionate Touch For Late Stage and End of Life Certification 2016
Volunteer
Neonatal Intensive Care Unit: Cuddler Program, Ball Memorial Hospital, Muncie, IN May 2017 - April 2018
Timeline
Certification - Phlebotomy
Spokane Falls Community College
01.2022 - 03.2022
Massage Therapist
Clear Choice Chiropractic
06.2017 - 01.2018
Office Manager (Supplemental)
Northern Lights School of Massage
10.2016 - 05.2017
Massage Therapist
Elements Massage Studio
06.2015 - 07.2016
Certified Massage Therapist - Independent Contractor
Vaziri Alternative Medicine
05.2014 - 07.2016
Care Giver
Home Instead Care
01.2014 - 04.2015
Massage Therapist
Private Practice
01.2014 - 03.2020
Program Manager
People Inc
10.2012 - 04.2013
Team Leader
People Inc.
09.2009 - 10.2012
Direct Care Specialist
People Inc.
09.2006 - 09.2009
Bachelor of Science - Anthropology
Ball State University
Certification - Massage Therapy and Hydrotherapy
Finger Lakes School of Massage
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