Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Mady Ferran

North Las Vegas,NV

Summary

Experienced ticketing specialist with a strong background in ticketing processes and event programming. Successfully managed high-volume ticketing operations, ensuring accuracy and efficiency throughout. Well-known for exceptional problem-solving abilities and resolving system or pricing inquiries. Proficient in Microsoft Office, Archtics, Ticketmaster/HOST, TM1, Pricemaster, Mystique, Product Information Management (PIM), SharePoint, OneDrive, TixTrack, Nliven, and Ticketure. Detail-oriented with excellent communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Channel Ticketing Specialist

MGMRI Corporate Entertainment & Sports
11.2019 - Current
  • Accurately perform event programming, event building, ticket types, hold classes, ticket templates, service fees, promotions, wholesaler inventory, and creation of internet links through multiple ticketing systems.
  • Responsible for building, quality assurance, and flexing the overall MRI performance inventory with Demand Base Pricing Structure and Pricemaster.
  • Maintain functionality of content and marketing promotions on property websites.
  • Liaised with event organizers to coordinate logistics related to ticket sales, distribution, and access control at venues.
  • Trained new hires on ticketing systems, company procedures, and industry best practices to ensure consistent performance across the team.

Tickets On Demand Ticket Office Supervisor

MGMRI Corporate
08.2017 - 11.2019
  • Maintained communication with all hotel and corporate ticket offices to effectively resolve situations impacting guest service or malfunctions of department equipment.
  • Implement pricing, inventory, and ticket allotments between Ticket Office(s), Revenue Management, and Sister Properties.
  • Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
  • Supported a positive work culture prioritizing teamwork, professionalism, and continuous learning opportunities.

Ticketing Lead

Luxor Hotel & Casino
01.2006 - 08.2017
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Trained staff on job responsibilities, cash handling, payment regulations, safety training, multi-show knowledge, guest retention, and guest recovery.
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.

Education

High School Diploma -

Bonanza High School
Las Vegas
06-2002

Skills

  • Network Troubleshooting
  • Remote Support
  • Microsoft Office
  • Ticket management
  • Training abilities
  • Basic computer skills
  • Attention to Detail
  • Organizational Skills
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Critical Thinking
  • Employee Training

References

  • Flor Romo, (702) 469-8750, Entertainment Manager
  • Alexandria Garcia, (702) 510-6804, Casino Marketing Supervisor
  • Keshia Marks, (818) 614-8668, Office Assistant for California Institute of Arts

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Channel Ticketing Specialist

MGMRI Corporate Entertainment & Sports
11.2019 - Current

Tickets On Demand Ticket Office Supervisor

MGMRI Corporate
08.2017 - 11.2019

Ticketing Lead

Luxor Hotel & Casino
01.2006 - 08.2017

High School Diploma -

Bonanza High School

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Mady Ferran