Madelene Douglas
Clarksville,TN
Summary
Experienced with animal handling, medical assistance, and client communication. Utilizes skills in patient monitoring, medication administration, and maintaining clean facilities. Knowledge of veterinary protocols and procedures ensures quality care and operational efficiency.
Dependable in both current jobs, effective in managing operations in veterinary and fast paced pizza production business. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental assistant position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Kennel Technician
Animal House Vet Clinic
Clarksville, TN
2019 - 2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
Pizza Delivery Driver
Papa John's Pizza
07.2021 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
Vet Assistant
St. Bethlehem Vet Clinic
Clarksville, TN
08.2023 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals for examination and treatment.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
Education
Dental Assisting - Dental Assistant
Tennessee College of Applied Technology, Dickson, TN
Dickson, TN08.2025
High School Diploma -
Rossview High School
Clarksville, TN08.2018
Skills
- Animal behavior
- Appointment scheduling
- Medical record-keeping
- Client communication
- Laboratory skills
- Reception duties
- Sanitation protocols
- Dental procedures
- Patient care
- Diagnostic imaging
- Surgical assistance
Certification
Dental radiology certified
Timeline
Vet Assistant
St. Bethlehem Vet Clinic
08.2023 - Current
Pizza Delivery Driver
Papa John's Pizza
07.2021 - Current
Kennel Technician
Animal House Vet Clinic
2019 - 2021
Dental Assisting - Dental Assistant
Tennessee College of Applied Technology, Dickson, TN
High School Diploma -
Rossview High School